\n| \u5de5\u5355\u5904\u7406<\/td>\n | \u5750\u5e2d\u5904\u7406\u5de5\u5355<\/td>\n | \u4eba\u5de5<\/td>\n | \u5de5\u5355\u72b6\u6001\u6d41\u8f6c，\u548c\u901a\u8bdd\u8bb0\u5f55\u4fdd\u6301\u5173\u8054<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \u8fd9\u4e2a\u65f6\u5e8f\u7684\u6838\u5fc3\u539f\u5219\u662f：\u901a\u8bdd\u4e3b\u6d41\u7a0b\u53ea\u505a\u8f7b\u91cf\u843d\u5e93，ASR\u8f6c\u5199\u3001\u6807\u7b7e\u751f\u6210\u3001\u5de5\u5355\u521b\u5efa\u90fd\u5f02\u6b65\u505a\u3002\u540c\u6b65\u505a\u91cd\u6d3b，\u901a\u8bdd\u9ad8\u5cf0\u671f\u5bb9\u6613\u8d85\u65f6\u3002<\/p>\n \u4e09\u3001\u6570\u636e\u6a21\u578b\u8bbe\u8ba1：\u56db\u5f20\u6838\u5fc3\u8868\u4e0e\u5206\u8868\u5f52\u6863<\/h3>\n3.1 \u901a\u8bdd\u8bb0\u5f55\u8868<\/h4>\nsql<\/p>\n CREATE TABLE call_record (
\n id BIGINT PRIMARY KEY AUTO_INCREMENT,
\n call_id VARCHAR(64) NOT NULL COMMENT '\u547c\u53eb\u4e2d\u5fc3\u901a\u8bdd\u552f\u4e00ID',
\n caller_number VARCHAR(32) DEFAULT NULL COMMENT '\u4e3b\u53eb\u53f7\u7801，\u8131\u654f\u5b58\u50a8',
\n callee_number VARCHAR(32) DEFAULT NULL COMMENT '\u88ab\u53eb\u53f7\u7801',
\n direction TINYINT NOT NULL DEFAULT 1 COMMENT '1\u547c\u5165 2\u5185\u90e8\u8f6c\u63a5',
\n agent_id VARCHAR(32) DEFAULT NULL COMMENT '\u5750\u5e2d\u5de5\u53f7',
\n start_time DATETIME NOT NULL COMMENT '\u901a\u8bdd\u5f00\u59cb\u65f6\u95f4',
\n end_time DATETIME DEFAULT NULL COMMENT '\u901a\u8bdd\u7ed3\u675f\u65f6\u95f4',
\n duration_sec INT DEFAULT NULL COMMENT '\u901a\u8bdd\u65f6\u957f（\u79d2）',
\n recording_key VARCHAR(512) DEFAULT NULL COMMENT '\u5f55\u97f3\u5bf9\u8c61\u5b58\u50a8key，\u4e0d\u5b58\u5b8c\u6574URL',
\n transcript_status TINYINT NOT NULL DEFAULT 0 COMMENT '0\u672a\u8f6c\u5199 1\u8f6c\u5199\u4e2d 2\u5df2\u5b8c\u6210 3\u5931\u8d25',
\n transcript_text MEDIUMTEXT DEFAULT NULL COMMENT '\u8f6c\u5199\u6587\u672c',
\n status TINYINT NOT NULL DEFAULT 1 COMMENT '1\u8fdb\u884c\u4e2d 2\u5df2\u7ed3\u675f 3\u5df2\u5f52\u6863',
\n created_at DATETIME DEFAULT CURRENT_TIMESTAMP,
\n updated_at DATETIME DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
\n UNIQUE KEY uk_call_id (call_id),
\n KEY idx_caller_time (caller_number, start_time),
\n KEY idx_agent_time (agent_id, start_time),
\n KEY idx_transcript (transcript_status)
\n) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;<\/p>\n \u5173\u952e\u5b57\u6bb5\u8bf4\u660e：<\/p>\n \n- \n
call_id：\u552f\u4e00\u7d22\u5f15，\u4fdd\u8bc1\u5e42\u7b49，\u91cd\u590d\u63a8\u9001\u4e0d\u4f1a\u5efa\u591a\u6761；<\/p>\n<\/li>\n - \n
transcript_status：\u8f6c\u5199\u72b6\u6001，\u7528\u4e8e\u5f02\u6b65\u4efb\u52a1\u91cd\u8bd5\u548c\u76d1\u63a7；<\/p>\n<\/li>\n - \n
recording_key：\u53ea\u5b58\u5bf9\u8c61\u5b58\u50a8\u7684key，\u4e0d\u5b58\u5b8c\u6574URL\u3002\u5b8c\u6574URL\u7531\u670d\u52a1\u7aef\u6309\u9700\u751f\u6210\u7b7e\u540dURL，\u907f\u514d\u5730\u5740\u6cc4\u9732\u548c\u8fc7\u671f\u5931\u6548；<\/p>\n<\/li>\n - \n
direction：\u53ea\u533a\u5206\u547c\u5165\u548c\u5185\u90e8\u8f6c\u63a5，\u4e0d\u6d89\u53ca\u5176\u4ed6\u65b9\u5411\u3002<\/p>\n<\/li>\n<\/ul>\n 3.2 \u5206\u8868\u4e0e\u5f52\u6863\u7b56\u7565<\/h4>\n\u901a\u8bdd\u8bb0\u5f55\u662f\u5178\u578b\u7684\u201c\u5199\u591a\u3001\u8bfb\u5c11\u3001\u65f6\u95f4\u654f\u611f\u201d\u6570\u636e\u3002\u5355\u8868\u8d85\u8fc7\u5343\u4e07\u884c\u540e，\u67e5\u8be2\u548c\u7d22\u5f15\u7ef4\u62a4\u90fd\u4f1a\u53d8\u6162\u3002\u5efa\u8bae\u6309\u65f6\u95f4\u5206\u8868\u6216\u5f52\u6863：<\/p>\n \n\u7b56\u7565\u505a\u6cd5\u9002\u7528\u573a\u666f<\/tr>\n \n\n| \u6309\u6708\u5206\u8868<\/td>\n | call_record_202610\u3001call_record_202611<\/td>\n | \u6570\u636e\u91cf\u5927\u3001\u67e5\u8be2\u591a\u6309\u6708\u4efd\u8303\u56f4<\/td>\n<\/tr>\n | \n| \u6309\u5e74\u5206\u8868<\/td>\n | call_record_2026<\/td>\n | \u6570\u636e\u91cf\u4e2d\u7b49\u3001\u67e5\u8be2\u8de8\u5ea6\u5927<\/td>\n<\/tr>\n | \n| \u70ed\u51b7\u5206\u79bb<\/td>\n | \u8fd13\u4e2a\u6708\u7559\u70ed\u8868，\u5386\u53f2\u5f52\u6863\u5230\u51b7\u8868\/\u51b7\u5b58\u50a8<\/td>\n | \u67e5\u8be2\u96c6\u4e2d\u5728\u8fd1\u671f，\u5386\u53f2\u53ea\u505a\u8ffd\u6eaf<\/td>\n<\/tr>\n | \n| \u5206\u533a\u8868<\/td>\n | MySQL\u6309start_time\u00a0RANGE\u5206\u533a<\/td>\n | \u4e0d\u60f3\u6539\u8868\u540d\u3001\u67e5\u8be2\u5e26\u65f6\u95f4\u6761\u4ef6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \u5f52\u6863\u65f6\u6ce8\u610f\u4e09\u70b9：\u4e00\u662f\u5f52\u6863\u524d\u786e\u8ba4\u5de5\u5355\u5173\u8054\u5173\u7cfb\u5df2\u843d\u5230\u5173\u8054\u8868，\u522b\u53ea\u4f9d\u8d56\u901a\u8bdd\u8bb0\u5f55\u8868；\u4e8c\u662f\u5f52\u6863\u8868\u4fdd\u7559\u7d22\u5f15，\u4e0d\u7136\u53cd\u67e5\u7167\u6837\u6162；\u4e09\u662f\u5f55\u97f3\u6587\u4ef6\u6309\u751f\u547d\u5468\u671f\u89c4\u5219\u8f6c\u51b7\u5b58\u50a8，\u53d6\u56de\u6709\u5ef6\u8fdf，\u7ea0\u7eb7\u6838\u9a8c\u8981\u63d0\u524d\u53d6\u3002<\/p>\n 3.3 \u6807\u7b7e\u8868<\/h4>\nsql<\/p>\n CREATE TABLE call_tag (
\n id BIGINT PRIMARY KEY AUTO_INCREMENT,
\n call_id VARCHAR(64) NOT NULL COMMENT '\u5173\u8054\u901a\u8bddID',
\n tag_name VARCHAR(64) NOT NULL COMMENT '\u6807\u7b7e\u540d',
\n tag_type VARCHAR(16) NOT NULL COMMENT 'intent\/need\/emotion\/result',
\n tag_value VARCHAR(128) DEFAULT NULL COMMENT '\u6807\u7b7e\u503c，\u5982\u5177\u4f53\u610f\u56fe',
\n confidence DECIMAL(4,2) DEFAULT NULL COMMENT '\u7f6e\u4fe1\u5ea60-1',
\n source VARCHAR(16) NOT NULL DEFAULT 'ai' COMMENT 'ai\/manual',
\n created_at DATETIME DEFAULT CURRENT_TIMESTAMP,
\n UNIQUE KEY uk_call_tag (call_id, tag_name, tag_value),
\n KEY idx_tag (tag_name, tag_value),
\n KEY idx_call (call_id)
\n) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;<\/p>\n \u5173\u952e\u5b57\u6bb5\u8bf4\u660e：<\/p>\n \n- \n
uk_call_tag：\u552f\u4e00\u7d22\u5f15\u9632\u6b62\u540c\u4e00\u901a\u8bdd\u540c\u4e00\u6807\u7b7e\u91cd\u590d\u5199\u5165；<\/p>\n<\/li>\n - \n
confidence：\u7f6e\u4fe1\u5ea6，\u4f4e\u4e8e\u9608\u503c\u7684\u6807\u7b7e\u53ef\u4ee5\u6807\u8bb0\u4e3a\u5f85\u4eba\u5de5\u786e\u8ba4；<\/p>\n<\/li>\n - \n
source：\u533a\u5206AI\u751f\u6210\u548c\u4eba\u5de5\u6807\u6ce8，\u4eba\u5de5\u53ef\u4ee5\u4fee\u6b63AI\u6807\u7b7e\u3002<\/p>\n<\/li>\n<\/ul>\n 3.4 \u5de5\u5355\u8868<\/h4>\nsql<\/p>\n CREATE TABLE work_order (
\n id BIGINT PRIMARY KEY AUTO_INCREMENT,
\n work_order_no VARCHAR(64) NOT NULL COMMENT '\u5de5\u5355\u53f7',
\n call_id VARCHAR(64) DEFAULT NULL COMMENT '\u5173\u8054\u901a\u8bddID',
\n customer_id VARCHAR(64) DEFAULT NULL COMMENT '\u7edf\u4e00\u5ba2\u6237ID',
\n order_type VARCHAR(32) NOT NULL COMMENT '\u5de5\u5355\u7c7b\u578b：\u54a8\u8be2\/\u6295\u8bc9\/\u552e\u540e\/\u9884\u7ea6',
\n title VARCHAR(256) NOT NULL COMMENT '\u5de5\u5355\u6807\u9898',
\n description TEXT DEFAULT NULL COMMENT '\u95ee\u9898\u63cf\u8ff0',
\n priority TINYINT NOT NULL DEFAULT 2 COMMENT '1\u9ad8 2\u4e2d 3\u4f4e',
\n status TINYINT NOT NULL DEFAULT 1 COMMENT '1\u5f85\u5904\u7406 2\u5904\u7406\u4e2d 3\u5df2\u89e3\u51b3 4\u5df2\u5173\u95ed',
\n assignee VARCHAR(32) DEFAULT NULL COMMENT '\u5904\u7406\u4eba',
\n created_at DATETIME DEFAULT CURRENT_TIMESTAMP,
\n updated_at DATETIME DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
\n UNIQUE KEY uk_work_order_no (work_order_no),
\n KEY idx_call_id (call_id),
\n KEY idx_customer (customer_id),
\n KEY idx_status (status)
\n) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;<\/p>\n 3.5 \u901a\u8bdd-\u5de5\u5355\u5173\u8054\u8868（\u4e00\u5bf9\u591a\u573a\u666f\u7528）<\/h4>\n\u5982\u679c\u4e00\u4e2a\u5de5\u5355\u53ef\u80fd\u5173\u8054\u591a\u901a\u7535\u8bdd（\u6bd4\u5982\u5ba2\u6237\u591a\u6b21\u6765\u7535\u8ddf\u8fdb\u540c\u4e00\u95ee\u9898），\u6216\u8005\u4e00\u901a\u7535\u8bdd\u53ef\u80fd\u751f\u6210\u591a\u4e2a\u5de5\u5355，\u5efa\u8bae\u52a0\u4e00\u5f20\u5173\u8054\u8868：<\/p>\n sql<\/p>\n CREATE TABLE call_work_order_rel (
\n id BIGINT PRIMARY KEY AUTO_INCREMENT,
\n call_id VARCHAR(64) NOT NULL,
\n work_order_no VARCHAR(64) NOT NULL,
\n rel_type VARCHAR(16) NOT NULL DEFAULT 'primary' COMMENT 'primary\/related\/follow_up',
\n created_at DATETIME DEFAULT CURRENT_TIMESTAMP,
\n UNIQUE KEY uk_call_order (call_id, work_order_no),
\n KEY idx_work_order (work_order_no)
\n) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;<\/p>\n \n\u5173\u8054\u65b9\u6848\u9002\u7528\u573a\u666f\u4f18\u70b9\u7f3a\u70b9<\/tr>\n \n\n| call_id\u76f4\u8fde\u5de5\u5355\u8868<\/td>\n | \u4e00\u901a\u7535\u8bdd\u4e00\u4e2a\u5de5\u5355<\/td>\n | \u7b80\u5355，\u67e5\u8be2\u5feb<\/td>\n | \u4e00\u5bf9\u591a\u573a\u666f\u4e0d\u591f\u7528<\/td>\n<\/tr>\n | \n| \u5de5\u5355\u53f7\u56de\u5199\u901a\u8bdd\u8bb0\u5f55<\/td>\n | \u5df2\u6709\u5de5\u5355\u7cfb\u7edf，\u6539\u52a8\u5c0f<\/td>\n | \u517c\u5bb9\u5b58\u91cf\u7cfb\u7edf<\/td>\n | \u901a\u8bdd\u8bb0\u5f55\u8868\u8981\u52a0\u5b57\u6bb5，\u591a\u5de5\u5355\u5b58\u4e0d\u4e0b<\/td>\n<\/tr>\n | \n| \u4e2d\u95f4\u5173\u8054\u8868<\/td>\n | \u4e00\u5bf9\u591a\u3001\u591a\u5bf9\u591a<\/td>\n | \u7075\u6d3b，\u5386\u53f2\u5173\u7cfb\u53ef\u4fdd\u7559<\/td>\n | \u591a\u4e00\u5f20\u8868，\u67e5\u8be2\u8981\u591a\u4e00\u6b21join<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \u5c0f\u578b\u95e8\u5e97\u5efa\u8bae\u5148\u7528call_id\u76f4\u8fde，\u7b80\u5355\u591f\u7528；\u8fde\u9501\u6216\u5de5\u5355\u6d41\u8f6c\u590d\u6742\u7684，\u7528\u4e2d\u95f4\u5173\u8054\u8868\u3002<\/p>\n \u56db\u3001\u901a\u8bdd\u81ea\u52a8\u6253\u6807\u7b7e：\u89c4\u5219\u8bbe\u8ba1\u4e0e\u914d\u7f6e<\/h3>\n4.1 \u6807\u7b7e\u89c4\u5219\u4ece\u54ea\u6765<\/h4>\n\u6807\u7b7e\u89c4\u5219\u4e0d\u662f\u62cd\u8111\u888b\u5b9a\u7684，\u6765\u6e90\u6709\u4e09\u4e2a：<\/p>\n - \n
\u4e1a\u52a1\u9700\u6c42：\u5ba2\u670d\u4e3b\u7ba1\u8981\u770b\u7684\u5206\u7c7b，\u6bd4\u5982\u6295\u8bc9\u3001\u9000\u8d39\u3001\u9884\u7ea6\u3001\u552e\u540e；<\/p>\n<\/li>\n - \n
\u5386\u53f2\u901a\u8bdd\u5206\u6790：\u4ece\u6700\u8fd1\u4e09\u4e2a\u6708\u7684\u8f6c\u5199\u6587\u672c\u91cc，\u7edf\u8ba1\u9ad8\u9891\u95ee\u9898\u548c\u5173\u952e\u8bcd；<\/p>\n<\/li>\n - \n
\u5de5\u5355\u7c7b\u578b\u53cd\u63a8：\u5de5\u5355\u7cfb\u7edf\u91cc\u5df2\u6709\u7684\u7c7b\u578b，\u5bf9\u5e94\u5230\u901a\u8bdd\u6807\u7b7e，\u65b9\u4fbf\u5173\u8054\u3002<\/p>\n<\/li>\n 4.2 \u6807\u7b7e\u89c4\u5219\u914d\u7f6e\u7247\u6bb5<\/h4>\n\u4e0b\u9762\u662f\u4e00\u6bb5YAML\u793a\u4f8b，\u5b57\u6bb5\u540d\u4ee5\u5b9e\u9645\u5e73\u53f0\u4e3a\u51c6，\u91cd\u70b9\u662f\u7ed3\u6784：<\/p>\n yaml<\/p>\n # \u901a\u8bdd\u81ea\u52a8\u6253\u6807\u7b7e\u89c4\u5219（\u793a\u4f8b）
\nversion: "2026-10-26"
\ntag_rules:
\n – tag_name: \u6295\u8bc9
\n tag_type: intent
\n trigger:
\n any_of:
\n – { keywords: ["\u6295\u8bc9", "\u4e0d\u6ee1\u610f", "\u5dee\u8bc4", "\u8981\u9000\u8d39"] }
\n confidence_threshold: 0.7
\n action:
\n create_work_order: true
\n work_order_type: complaint
\n priority: 1<\/p>\n – tag_name: \u9884\u7ea6
\n tag_type: intent
\n trigger:
\n all_of:
\n – { keywords: ["\u9884\u7ea6", "\u7ea6\u65f6\u95f4", "\u5230\u5e97"] }
\n – { entity: time, required: true }
\n confidence_threshold: 0.8
\n action:
\n create_work_order: true
\n work_order_type: appointment
\n priority: 2<\/p>\n – tag_name: \u552e\u540e\u54a8\u8be2
\n tag_type: intent
\n trigger:
\n any_of:
\n – { keywords: ["\u4fdd\u4fee", "\u8fd4\u4fee", "\u8d28\u91cf\u95ee\u9898", "\u4e0a\u6b21\u6ca1\u4fee\u597d"] }
\n confidence_threshold: 0.7
\n action:
\n create_work_order: true
\n work_order_type: after_sale
\n priority: 2<\/p>\n – tag_name: \u60c5\u7eea\u6fc0\u52a8
\n tag_type: emotion
\n trigger:
\n any_of:
\n – { keywords: ["\u751f\u6c14", "\u592a\u5dee\u4e86", "\u6ca1\u4eba\u7ba1"] }
\n – { asr_volume: high, duration_sec: 10 }
\n confidence_threshold: 0.6
\n action:
\n notify_supervisor: true<\/p>\n work_order_rules:
\n auto_create: true
\n dedup_window_minutes: 30 # \u540c\u4e00\u5ba2\u623730\u5206\u949f\u5185\u91cd\u590d\u6765\u7535\u4e0d\u91cd\u590d\u5efa\u5355
\n default_assignee: duty_manager<\/p>\n \n\u914d\u7f6e\u5b57\u6bb5\u542b\u4e49\u5e73\u53f0\u5bf9\u5e94\u9879（\u4ee5\u5b9e\u9645\u540e\u53f0\u4e3a\u51c6）<\/tr>\n \n\n| tag_rules<\/td>\n | \u6807\u7b7e\u89c4\u5219\u5217\u8868<\/td>\n | \u6807\u7b7e\u7ba1\u7406\/\u89c4\u5219\u5f15\u64ce<\/td>\n<\/tr>\n | \n| trigger.keywords<\/td>\n | \u5173\u952e\u8bcd\u89e6\u53d1<\/td>\n | \u5173\u952e\u8bcd\/\u654f\u611f\u8bcd\u914d\u7f6e<\/td>\n<\/tr>\n | \n| trigger.entity<\/td>\n | \u5b9e\u4f53\u89e6\u53d1<\/td>\n | \u5b9e\u4f53\u62bd\u53d6\/\u69fd\u4f4d\u914d\u7f6e<\/td>\n<\/tr>\n | \n| confidence_threshold<\/td>\n | \u7f6e\u4fe1\u5ea6\u9608\u503c<\/td>\n | \u6807\u7b7e\u7f6e\u4fe1\u5ea6\u914d\u7f6e<\/td>\n<\/tr>\n | \n| action.create_work_order<\/td>\n | \u547d\u4e2d\u540e\u5efa\u5de5\u5355<\/td>\n | \u5de5\u5355\u521b\u5efa\u89c4\u5219\/\u52a8\u4f5c\u914d\u7f6e<\/td>\n<\/tr>\n | \n| dedup_window_minutes<\/td>\n | \u53bb\u91cd\u7a97\u53e3<\/td>\n | \u5de5\u5355\u53bb\u91cd\u89c4\u5219<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n4.3 \u5f02\u6b65\u5904\u7406\u4e0e\u5e42\u7b49<\/h4>\n\u6807\u7b7e\u751f\u6210\u548c\u5de5\u5355\u521b\u5efa\u5efa\u8bae\u5f02\u6b65\u505a，\u6838\u5fc3\u662f\u5e42\u7b49：<\/p>\n python<\/p>\n def handle_call_ended(call_id, recording_key):
\n # 1. \u5e42\u7b49\u68c0\u67e5：\u901a\u8bdd\u8bb0\u5f55\u662f\u5426\u5df2\u5b58\u5728
\n if call_record_exists(call_id):
\n update_call_record(call_id, recording_key)
\n else:
\n insert_call_record(call_id, recording_key)<\/p>\n # 2. \u63d0\u4ea4\u5f02\u6b65\u8f6c\u5199\u4efb\u52a1
\n submit_transcript_task(call_id, recording_key)<\/p>\n def handle_transcript_done(call_id, transcript_text):
\n # 1. \u66f4\u65b0\u8f6c\u5199\u72b6\u6001
\n update_transcript(call_id, transcript_text)<\/p>\n # 2. \u8dd1\u6807\u7b7e\u89c4\u5219
\n tags = run_tag_rules(transcript_text)<\/p>\n # 3. \u5199\u6807\u7b7e\u8868，\u7528\u552f\u4e00\u7d22\u5f15\u9632\u91cd
\n for tag in tags:
\n upsert_call_tag(call_id, tag)<\/p>\n # 4. \u6309\u89c4\u5219\u521b\u5efa\u5de5\u5355，\u7528call_id+\u5de5\u5355\u7c7b\u578b\u505a\u5e42\u7b49
\n if should_create_work_order(tags):
\n upsert_work_order(call_id, tags)<\/p>\n \u5e42\u7b49\u7684\u4e09\u4e2a\u5173\u952e\u70b9：<\/p>\n \n- \n
\u901a\u8bdd\u8bb0\u5f55\u7528uk_call_id\u9632\u91cd；<\/p>\n<\/li>\n - \n
\u6807\u7b7e\u7528uk_call_tag\u9632\u91cd；<\/p>\n<\/li>\n - \n
\u5de5\u5355\u7528call_id + order_type\u505a\u4e1a\u52a1\u5e42\u7b49，\u540c\u4e00\u901a\u8bdd\u540c\u4e00\u7c7b\u578b\u4e0d\u91cd\u590d\u5efa\u5355\u3002<\/p>\n<\/li>\n<\/ul>\n \u4e94\u3001\u5de5\u5355\u4e0e\u901a\u8bdd\u8bb0\u5f55\u5173\u8054\u7684\u4e09\u79cd\u65b9\u6848<\/h3>\n5.1 \u65b9\u6848\u4e00：call_id\u76f4\u8fde<\/h4>\n\u5de5\u5355\u8868\u52a0call_id\u5b57\u6bb5，\u521b\u5efa\u5de5\u5355\u65f6\u5199\u5165\u3002\u67e5\u8be2\u65f6\u6309call_id join\u901a\u8bdd\u8bb0\u5f55\u8868\u3002<\/p>\n \u9002\u7528：\u4e00\u901a\u7535\u8bdd\u5bf9\u5e94\u4e00\u4e2a\u5de5\u5355，\u5c0f\u578b\u95e8\u5e97\u6700\u5e38\u89c1\u3002<\/p>\n \u6ce8\u610f：call_id\u53ef\u80fd\u4e3a\u7a7a（\u6bd4\u5982\u624b\u5de5\u5efa\u5355），\u67e5\u8be2\u65f6\u8981\u5904\u7406\u7a7a\u503c\u3002<\/p>\n 5.2 \u65b9\u6848\u4e8c：\u5de5\u5355\u53f7\u56de\u5199\u901a\u8bdd\u8bb0\u5f55<\/h4>\n\u901a\u8bdd\u8bb0\u5f55\u8868\u52a0work_order_no\u5b57\u6bb5，\u5de5\u5355\u521b\u5efa\u540e\u56de\u5199\u3002\u9002\u5408\u5df2\u6709\u5de5\u5355\u7cfb\u7edf\u3001\u4e0d\u60f3\u6539\u5de5\u5355\u8868\u7ed3\u6784\u7684\u573a\u666f\u3002<\/p>\n \u9002\u7528：\u5de5\u5355\u7cfb\u7edf\u662f\u5b58\u91cf\u7cfb\u7edf，\u6539\u52a8\u6210\u672c\u9ad8\u3002<\/p>\n \u6ce8\u610f：\u4e00\u901a\u7535\u8bdd\u5173\u8054\u591a\u4e2a\u5de5\u5355\u65f6，\u5355\u5b57\u6bb5\u5b58\u4e0d\u4e0b，\u9700\u8981\u9017\u53f7\u5206\u9694\u6216JSON，\u67e5\u8be2\u4e0d\u65b9\u4fbf，\u4e0d\u63a8\u8350\u4e00\u5bf9\u591a\u573a\u666f\u7528\u3002<\/p>\n 5.3 \u65b9\u6848\u4e09：\u4e2d\u95f4\u5173\u8054\u8868<\/h4>\n\u7528call_work_order_rel\u8868\u7ef4\u62a4\u591a\u5bf9\u591a\u5173\u7cfb，\u901a\u8bdd\u548c\u5de5\u5355\u5404\u81ea\u72ec\u7acb，\u5173\u8054\u5173\u7cfb\u5355\u72ec\u5b58\u3002<\/p>\n \u9002\u7528：\u8fde\u9501\u673a\u6784\u3001\u5de5\u5355\u6d41\u8f6c\u590d\u6742\u3001\u4e00\u901a\u7535\u8bdd\u53ef\u80fd\u5173\u8054\u591a\u4e2a\u5de5\u5355\u6216\u591a\u4e2a\u901a\u8bdd\u5173\u8054\u540c\u4e00\u5de5\u5355\u3002<\/p>\n \u6ce8\u610f：\u67e5\u8be2\u8981\u591a\u4e00\u6b21join，\u4f46\u7075\u6d3b\u6027\u6700\u597d，\u5386\u53f2\u5173\u7cfb\u53ef\u8ffd\u6eaf\u3002<\/p>\n 5.4 \u5173\u8054\u67e5\u8be2\u793a\u4f8b<\/h4>\n\u6309\u5de5\u5355\u53f7\u67e5\u6240\u6709\u76f8\u5173\u901a\u8bdd：<\/p>\n sql<\/p>\n SELECT c.call_id, c.start_time, c.duration_sec, c.recording_key,
\n GROUP_CONCAT(t.tag_name) AS tags
\nFROM work_order w
\nJOIN call_work_order_rel r ON r.work_order_no = w.work_order_no
\nJOIN call_record c ON c.call_id = r.call_id
\nLEFT JOIN call_tag t ON t.call_id = c.call_id
\nWHERE w.work_order_no = 'WO202510260018'
\nGROUP BY c.call_id
\nORDER BY c.start_time;<\/p>\n \u6309\u901a\u8bdd\u67e5\u5173\u8054\u5de5\u5355：<\/p>\n sql<\/p>\n SELECT w.work_order_no, w.order_type, w.status, w.assignee
\nFROM call_record c
\nJOIN call_work_order_rel r ON r.call_id = c.call_id
\nJOIN work_order w ON w.work_order_no = r.work_order_no
\nWHERE c.call_id = '9f3c2a1b';<\/p>\n \u516d\u3001\u63a5\u53e3\u5bf9\u63a5\u4e0e\u56de\u8c03\u673a\u5236<\/h3>\n6.1 \u9700\u8981\u5bf9\u63a5\u7684\u63a5\u53e3<\/h4>\n\n\u63a5\u53e3\u65b9\u5411\u7528\u9014\u5173\u952e\u5b57\u6bb5<\/tr>\n \n\n| \u901a\u8bdd\u5f00\u59cb\u56de\u8c03<\/td>\n | \u547c\u53eb\u4e2d\u5fc3\u2192AI\u5ba2\u670d<\/td>\n | \u843d\u901a\u8bdd\u8bb0\u5f55\u521d\u59cb\u72b6\u6001<\/td>\n | call_id\u3001\u4e3b\u88ab\u53eb\u3001\u5f00\u59cb\u65f6\u95f4<\/td>\n<\/tr>\n | \n| \u901a\u8bdd\u7ed3\u675f\u56de\u8c03<\/td>\n | \u547c\u53eb\u4e2d\u5fc3\u2192AI\u5ba2\u670d<\/td>\n | \u66f4\u65b0\u65f6\u957f\u548c\u72b6\u6001<\/td>\n | call_id\u3001\u7ed3\u675f\u65f6\u95f4\u3001\u65f6\u957f<\/td>\n<\/tr>\n | \n| \u5f55\u97f3\u5b8c\u6210\u56de\u8c03<\/td>\n | \u547c\u53eb\u4e2d\u5fc3\u2192AI\u5ba2\u670d<\/td>\n | \u89e6\u53d1\u8f6c\u5199<\/td>\n | call_id\u3001\u5f55\u97f3key<\/td>\n<\/tr>\n | \n| \u8f6c\u5199\u7ed3\u679c\u56de\u8c03<\/td>\n | ASR\u670d\u52a1\u2192AI\u5ba2\u670d<\/td>\n | \u62ff\u8f6c\u5199\u6587\u672c<\/td>\n | call_id\u3001\u6587\u672c\u3001\u7f6e\u4fe1\u5ea6<\/td>\n<\/tr>\n | \n| \u5de5\u5355\u521b\u5efa\u63a5\u53e3<\/td>\n | AI\u5ba2\u670d\u2192\u5de5\u5355\u7cfb\u7edf<\/td>\n | \u521b\u5efa\u5de5\u5355<\/td>\n | call_id\u3001\u7c7b\u578b\u3001\u63cf\u8ff0\u3001\u4f18\u5148\u7ea7<\/td>\n<\/tr>\n | \n| \u5de5\u5355\u72b6\u6001\u56de\u8c03<\/td>\n | \u5de5\u5355\u7cfb\u7edf\u2192AI\u5ba2\u670d<\/td>\n | \u540c\u6b65\u5904\u7406\u72b6\u6001<\/td>\n | work_order_no\u3001status<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n6.2 \u56de\u8c03\u5b57\u6bb5\u8bf4\u660e\u4e0e\u9a8c\u7b7e<\/h4>\n\u901a\u8bdd\u7ed3\u675f\u56de\u8c03\u793a\u4f8b：<\/p>\n json<\/p>\n {
\n "event": "call.ended",
\n "call_id": "9f3c2a1b",
\n "caller": "138****6688",
\n "callee": "400****1234",
\n "direction": 1,
\n "agent_id": "A023",
\n "start_time": "2026-10-26 10:12:33",
\n "end_time": "2026-10-26 10:15:01",
\n "duration_sec": 148,
\n "recording_key": "recordings\/20261026\/9f3c2a1b.mp3",
\n "timestamp": 1761447301,
\n "sign": "sha256\u7b7e\u540d"
\n}<\/p>\n \n\u5b57\u6bb5\u8bf4\u660e\u5904\u7406\u5efa\u8bae<\/tr>\n \n\n| event<\/td>\n | \u4e8b\u4ef6\u7c7b\u578b<\/td>\n | \u6309\u4e8b\u4ef6\u7c7b\u578b\u5206\u53d1\u5904\u7406<\/td>\n<\/tr>\n | \n| call_id<\/td>\n | \u901a\u8bdd\u552f\u4e00ID<\/td>\n | \u5e42\u7b49\u952e，\u5fc5\u586b\u6821\u9a8c<\/td>\n<\/tr>\n | \n| recording_key<\/td>\n | \u5f55\u97f3\u5bf9\u8c61\u5b58\u50a8key<\/td>\n | \u4e0d\u76f4\u63a5\u66b4\u9732URL，\u6309\u9700\u751f\u6210\u7b7e\u540dURL<\/td>\n<\/tr>\n | \n| timestamp<\/td>\n | \u63a8\u9001\u65f6\u95f4\u6233<\/td>\n | \u6821\u9a8c\u65f6\u6548，\u9632\u91cd\u653e，\u5efa\u8bae5\u5206\u949f\u7a97\u53e3<\/td>\n<\/tr>\n | \n| sign<\/td>\n | \u7b7e\u540d<\/td>\n | \u9a8c\u7b7e，\u9632\u4f2a\u9020\u56de\u8c03<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \u9a8c\u7b7e\u5efa\u8bae：\u7528\u5e73\u53f0\u63d0\u4f9b\u7684\u5bc6\u94a5\u5bf9event + call_id + timestamp + \u4e1a\u52a1\u5b57\u6bb5\u505aHMAC-SHA256，\u670d\u52a1\u7aef\u6536\u5230\u540e\u91cd\u7b97\u6bd4\u5bf9，\u4e0d\u4e00\u81f4\u76f4\u63a5\u62d2\u7edd，\u5e76\u8bb0\u65e5\u5fd7\u3002\u7b7e\u540d\u5bc6\u94a5\u5b9a\u671f\u8f6e\u6362，\u522b\u5199\u6b7b\u5728\u4ee3\u7801\u91cc\u3002<\/p>\n 6.3 \u5e42\u7b49\u4e0e\u91cd\u8bd5<\/h4>\n\n- \n
\u5e42\u7b49：\u6240\u6709\u56de\u8c03\u6309call_id\u505a\u5e42\u7b49，\u91cd\u590d\u63a8\u9001\u4e0d\u91cd\u590d\u5904\u7406；<\/p>\n<\/li>\n - \n
\u91cd\u8bd5：\u56de\u8c03\u5931\u8d25\u65f6\u547c\u53eb\u4e2d\u5fc3\u901a\u5e38\u6309\u7b56\u7565\u91cd\u8bd5，AI\u5ba2\u670d\u4fa7\u8981\u8fd4\u56de\u660e\u786e\u6210\u529f\/\u5931\u8d25\u54cd\u5e94，\u4e0d\u8981\u4e00\u5f8b\u8fd4\u56de200；<\/p>\n<\/li>\n - \n
\u8865\u507f：\u5b9a\u65f6\u4efb\u52a1\u626b\u63cf\u201c\u901a\u8bdd\u5df2\u7ed3\u675f\u4f46\u8f6c\u5199\u672a\u5b8c\u6210\u201d\u7684\u8bb0\u5f55，\u4e3b\u52a8\u8865\u62c9\u5f55\u97f3\u548c\u8f6c\u5199\u7ed3\u679c；<\/p>\n<\/li>\n - \n
\u544a\u8b66：\u8f6c\u5199\u5931\u8d25\u7387\u3001\u5de5\u5355\u521b\u5efa\u5931\u8d25\u7387\u8d85\u8fc7\u9608\u503c\u65f6\u544a\u8b66，\u522b\u7b49\u5ba2\u670d\u53cd\u9988\u624d\u53d1\u73b0\u3002<\/p>\n<\/li>\n<\/ul>\n \u4e03\u3001\u5f55\u97f3\u5b89\u5168\u8bbe\u8ba1：\u7b7e\u540dURL\u4e0e\u8bbf\u95ee\u63a7\u5236<\/h3>\n\u5f55\u97f3\u662f\u901a\u8bdd\u8bb0\u5f55\u91cc\u6700\u654f\u611f\u7684\u90e8\u5206，\u5b58\u548c\u53d6\u90fd\u8981\u505a\u5b89\u5168\u8bbe\u8ba1\u3002<\/p>\n 7.1 \u7b7e\u540dURL\u751f\u6210<\/h4>\n\u4e0d\u8981\u5728\u901a\u8bdd\u8bb0\u5f55\u8868\u91cc\u5b58\u5b8c\u6574\u5f55\u97f3URL，\u53ea\u5b58\u5bf9\u8c61\u5b58\u50a8key，\u8bbf\u95ee\u65f6\u7531\u670d\u52a1\u7aef\u751f\u6210\u5e26\u6709\u6548\u671f\u7684\u7b7e\u540dURL：<\/p>\n python<\/p>\n def generate_signed_url(recording_key, expire_seconds=300):
\n # \u793a\u4f8b：\u5bf9\u8c61\u5b58\u50a8\u7b7e\u540dURL，\u5177\u4f53\u65b9\u6cd5\u6309\u6240\u9009\u5b58\u50a8\u670d\u52a1\u6587\u6863\u5b9e\u73b0
\n bucket = get_bucket()
\n url = bucket.sign_url('GET', recording_key, expire_seconds)
\n return url<\/p>\n \u5efa\u8bae：<\/p>\n \n- \n
\u6709\u6548\u671f\u8bbe\u77ed\u4e00\u70b9，5\u523010\u5206\u949f\u591f\u7528，\u8fc7\u671f\u91cd\u65b0\u751f\u6210；<\/p>\n<\/li>\n - \n
\u7b7e\u540dURL\u53ea\u53d1\u7ed9\u6709\u6743\u9650\u7684\u5750\u5e2d\u7aef，\u4e0d\u5199\u8fdb\u65e5\u5fd7\u3001\u4e0d\u8d34\u5230\u5de5\u5355\u63cf\u8ff0\u91cc；<\/p>\n<\/li>\n - \n
\u64ad\u653e\u548c\u4e0b\u8f7d\u5206\u522b\u63a7\u5236\u6743\u9650，\u4e0b\u8f7d\u6743\u9650\u6bd4\u64ad\u653e\u6743\u9650\u6536\u5f97\u66f4\u7d27\u3002<\/p>\n<\/li>\n<\/ul>\n 7.2 \u8bbf\u95ee\u63a7\u5236<\/h4>\n\n\u63a7\u5236\u9879\u505a\u6cd5<\/tr>\n \n\n| \u8eab\u4efd\u9274\u6743<\/td>\n | \u5750\u5e2d\u767b\u5f55\u540e\u624d\u80fd\u8bf7\u6c42\u7b7e\u540dURL，\u63a5\u53e3\u5e26token<\/td>\n<\/tr>\n | \n| \u6570\u636e\u6743\u9650<\/td>\n | \u5750\u5e2d\u53ea\u80fd\u67e5\u81ea\u5df1\u95e8\u5e97\/\u81ea\u5df1\u5904\u7406\u5de5\u5355\u5173\u8054\u7684\u5f55\u97f3<\/td>\n<\/tr>\n | \n| \u64cd\u4f5c\u5ba1\u8ba1<\/td>\n | \u8c01\u5728\u4ec0\u4e48\u65f6\u5019\u542c\u4e86\/\u4e0b\u8f7d\u4e86\u54ea\u6761\u5f55\u97f3，\u8bb0\u5ba1\u8ba1\u65e5\u5fd7<\/td>\n<\/tr>\n | \n| \u8131\u654f\u5c55\u793a<\/td>\n | \u4e3b\u53eb\u53f7\u7801\u5c55\u793a\u8131\u654f，\u5b8c\u6574\u53f7\u7801\u9700\u5355\u72ec\u6388\u6743<\/td>\n<\/tr>\n | \n| \u5bfc\u51fa\u63a7\u5236<\/td>\n | \u8bc1\u636e\u5305\u5bfc\u51fa\u8981\u8d70\u5ba1\u6279，\u5bfc\u51fa\u8bb0\u5f55\u7559\u75d5<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n7.3 \u5b58\u50a8\u4e0e\u4fdd\u7559<\/h4>\n\n- \n
\u5f55\u97f3\u6587\u4ef6\u5b58\u5bf9\u8c61\u5b58\u50a8，\u5f00\u542f\u670d\u52a1\u7aef\u52a0\u5bc6；<\/p>\n<\/li>\n - \n
\u6309\u4e1a\u52a1\u8981\u6c42\u8bbe\u7f6e\u4fdd\u7559\u5468\u671f，\u5230\u671f\u5ba1\u6838\u540e\u5220\u9664；<\/p>\n<\/li>\n - \n
\u7ea0\u7eb7\u5173\u8054\u5f55\u97f3\u5355\u72ec\u6807\u8bb0，\u51bb\u7ed3\u5220\u9664；<\/p>\n<\/li>\n - \n
\u5f52\u6863\u5b58\u50a8\u53d6\u56de\u6709\u5ef6\u8fdf，\u6838\u9a8c\u524d\u63d0\u524d\u53d6\u56de\u3002<\/p>\n<\/li>\n<\/ul>\n \u516b\u3001\u914d\u7f6e\u8981\u70b9\u4e0e\u5b9e\u64cd\u6b65\u9aa4<\/h3>\n8.1 \u5bf9\u63a5\u6b65\u9aa4<\/h4>\n - \n
\u786e\u8ba4call_id\u53ef\u7528：\u548c\u547c\u53eb\u4e2d\u5fc3\u5e73\u53f0\u786e\u8ba4call_id\u5728\u901a\u8bdd\u56de\u8c03\u3001\u5f55\u97f3\u56de\u8c03\u3001\u8f6c\u5199\u7ed3\u679c\u91cc\u90fd\u5e26，\u5b57\u6bb5\u5b9a\u4e49\u4ee5\u5b98\u65b9\u63a5\u53e3\u6587\u6863\u4e3a\u51c6；<\/p>\n<\/li>\n - \n
\u5efa\u8868：\u6309\u7b2c\u4e09\u8282\u5efa\u901a\u8bdd\u8bb0\u5f55\u8868\u3001\u6807\u7b7e\u8868\u3001\u5de5\u5355\u8868，\u6309\u9700\u5efa\u5173\u8054\u8868，\u89c4\u5212\u5206\u8868\u7b56\u7565；<\/p>\n<\/li>\n - \n
\u63a5\u901a\u56de\u8c03：\u914d\u7f6e\u901a\u8bdd\u5f00\u59cb\/\u7ed3\u675f\/\u5f55\u97f3\u5b8c\u6210\u56de\u8c03\u5730\u5740，\u9a8c\u7b7e\u548c\u5e42\u7b49\u5148\u505a\u597d；<\/p>\n<\/li>\n - \n
\u63a5ASR：\u5f55\u97f3\u5b8c\u6210\u540e\u63d0\u4ea4\u8f6c\u5199\u4efb\u52a1，\u8f6c\u5199\u7ed3\u679c\u56de\u5199\u901a\u8bdd\u8bb0\u5f55\u8868；<\/p>\n<\/li>\n - \n
\u914d\u6807\u7b7e\u89c4\u5219：\u6309\u4e1a\u52a1\u9700\u6c42\u914d\u6807\u7b7e\u5b57\u5178\u548c\u89e6\u53d1\u89c4\u5219，\u7f6e\u4fe1\u5ea6\u9608\u503c\u5148\u8bbe0.7\u5de6\u53f3；<\/p>\n<\/li>\n - \n
\u63a5\u5de5\u5355\u7cfb\u7edf：\u914d\u7f6e\u5de5\u5355\u521b\u5efa\u63a5\u53e3，call_id\u5199\u5165\u5de5\u5355\u8868\u6216\u5173\u8054\u8868；<\/p>\n<\/li>\n - \n
\u914d\u5f55\u97f3\u5b89\u5168：\u7b7e\u540dURL\u3001\u8bbf\u95ee\u63a7\u5236\u3001\u5ba1\u8ba1\u65e5\u5fd7\u4e00\u8d77\u4e0a；<\/p>\n<\/li>\n - \n
\u8dd1\u6d4b\u8bd5：\u7528\u6d4b\u8bd5\u53f7\u7801\u6253\u51e0\u901a，\u9a8c\u8bc1\u901a\u8bdd\u8bb0\u5f55\u843d\u5e93\u3001\u6807\u7b7e\u751f\u6210\u3001\u5de5\u5355\u521b\u5efa\u3001\u4e92\u67e5\u90fd\u901a；<\/p>\n<\/li>\n - \n
\u4e0a\u7ebf\u89c2\u5bdf：\u4e0a\u7ebf\u7b2c\u4e00\u5468\u6bcf\u5929\u770b\u8f6c\u5199\u6210\u529f\u7387\u3001\u6807\u7b7e\u751f\u6210\u7387\u3001\u5de5\u5355\u5173\u8054\u7387\u3002<\/p>\n<\/li>\n \u6211\u4eec\u90e8\u5206\u9879\u76ee\u7684\u547c\u53eb\u4e2d\u5fc3\u4fa7\u63a5\u5728\u4f18\u97f3\u901a\u4fe1\u4e0a，\u901a\u8bdd\u56de\u8c03\u3001\u5f55\u97f3key\u548ccall_id\u5b57\u6bb5\u5728\u63a5\u53e3\u6587\u6863\u91cc\u6709\u8bf4\u660e，\u5bf9\u63a5\u65f6\u6309\u6587\u6863\u5b57\u6bb5\u505a\u6620\u5c04\u5373\u53ef；AI\u5ba2\u670d\u548c\u5de5\u5355\u7cfb\u7edf\u4fa7\u7684\u5177\u4f53\u5b9e\u73b0，\u53d6\u51b3\u4e8e\u6240\u9009\u6280\u672f\u6808\u548c\u5b58\u91cf\u7cfb\u7edf，\u5efa\u8bae\u5bf9\u63a5\u524d\u5148\u62c9\u4e00\u4efd\u5b57\u6bb5\u5bf9\u7167\u8868，\u522b\u7b49\u8054\u8c03\u65f6\u624d\u53d1\u73b0\u5b57\u6bb5\u5bf9\u4e0d\u4e0a\u3002<\/p>\n 8.2 \u4e0a\u7ebf\u524d\u68c0\u67e5\u8868<\/h4>\n\n\u68c0\u67e5\u9879\u901a\u8fc7\u6807\u51c6<\/tr>\n \n\n| call_id\u8d2f\u901a<\/td>\n | \u901a\u8bdd\u8bb0\u5f55\u3001\u6807\u7b7e\u3001\u5de5\u5355\u4e09\u5f20\u8868\u90fd\u80fd\u6309call_id\u67e5\u5230<\/td>\n<\/tr>\n | \n| \u56de\u8c03\u9a8c\u7b7e<\/td>\n | \u4f2a\u9020\u56de\u8c03\u88ab\u62d2\u7edd，\u6b63\u5e38\u56de\u8c03\u80fd\u5904\u7406<\/td>\n<\/tr>\n | \n| \u5e42\u7b49\u6d4b\u8bd5<\/td>\n | \u540c\u4e00call_id\u91cd\u590d\u63a8\u9001，\u4e0d\u4ea7\u751f\u91cd\u590d\u8bb0\u5f55<\/td>\n<\/tr>\n | \n| \u8f6c\u5199\u6210\u529f\u7387<\/td>\n | \u6d4b\u8bd510\u901a，\u81f3\u5c118\u901a\u8f6c\u5199\u6210\u529f<\/td>\n<\/tr>\n | \n| \u6807\u7b7e\u751f\u6210<\/td>\n | \u6d4b\u8bd5\u901a\u8bdd\u80fd\u547d\u4e2d\u9884\u671f\u6807\u7b7e，\u7f6e\u4fe1\u5ea6\u5408\u7406<\/td>\n<\/tr>\n | \n| \u5de5\u5355\u5173\u8054<\/td>\n | \u547d\u4e2d\u89c4\u5219\u7684\u5de5\u5355\u80fd\u521b\u5efa，call_id\u6b63\u786e\u5199\u5165<\/td>\n<\/tr>\n | \n| \u5f55\u97f3\u5b89\u5168<\/td>\n | \u7b7e\u540dURL\u80fd\u6b63\u5e38\u64ad\u653e，\u8fc7\u671f\u540e\u5931\u6548，\u65e0\u6743\u9650\u8bbf\u95ee\u88ab\u62d2<\/td>\n<\/tr>\n | \n| \u4e92\u67e5\u9a8c\u8bc1<\/td>\n | \u6309\u5de5\u5355\u53f7\u80fd\u67e5\u5230\u901a\u8bdd，\u6309call_id\u80fd\u67e5\u5230\u5de5\u5355<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u4e5d\u3001\u6548\u679c\u9a8c\u8bc1\u4e0e\u8d28\u91cf\u68c0\u67e5<\/h3>\n9.1 \u4e09\u4e2a\u6838\u5fc3\u6307\u6807<\/h4>\n\u4e0b\u9762\u8fd9\u4e9b\u53c2\u8003\u76ee\u6807\u6765\u81ea\u5185\u90e8\u5b9e\u8df5\u57fa\u7ebf，\u4e0d\u662f\u884c\u4e1a\u6807\u51c6，\u4e0d\u540c\u9879\u76ee\u6309\u4e0a\u7ebf\u524d\u7684\u771f\u5b9e\u6570\u636e\u8c03\u6574：<\/p>\n \n\u6307\u6807\u7edf\u8ba1\u53e3\u5f84\u53c2\u8003\u76ee\u6807（\u5185\u90e8\u57fa\u7ebf）<\/tr>\n \n\n| \u6807\u7b7e\u751f\u6210\u7387<\/td>\n | \u6709\u81f3\u5c11\u4e00\u4e2a\u6807\u7b7e\u7684\u901a\u8bdd\u6570 \/ \u5df2\u7ed3\u675f\u901a\u8bdd\u6570<\/td>\n | 80%\u4ee5\u4e0a<\/td>\n<\/tr>\n | \n| \u5de5\u5355\u5173\u8054\u7387<\/td>\n | \u5173\u8054\u4e86\u5de5\u5355\u7684\u901a\u8bdd\u6570 \/ \u5e94\u5efa\u5de5\u5355\u7684\u901a\u8bdd\u6570<\/td>\n | 95%\u4ee5\u4e0a<\/td>\n<\/tr>\n | \n| \u901a\u8bdd\u53ef\u8ffd\u6eaf\u7387<\/td>\n | \u80fd\u6309call_id\u67e5\u5230\u5b8c\u6574\u94fe\u8def（\u8bb0\u5f55+\u6807\u7b7e+\u5de5\u5355）\u7684\u901a\u8bdd\u6570 \/ \u603b\u4f1a\u8bdd\u6570<\/td>\n | 90%\u4ee5\u4e0a<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n9.2 \u8d28\u91cf\u62bd\u67e5\u65b9\u6cd5<\/h4>\n\u6bcf\u5468\u62bd10\u901a\u5df2\u7ed3\u675f\u901a\u8bdd，\u4eba\u5de5\u6838\u5bf9：<\/p>\n \n- \n
\u8f6c\u5199\u6587\u672c\u662f\u5426\u5b8c\u6574，\u5173\u952e\u4fe1\u606f\u6709\u6ca1\u6709\u4e22；<\/p>\n<\/li>\n - \n
\u6807\u7b7e\u662f\u5426\u4e0e\u901a\u8bdd\u5185\u5bb9\u76f8\u7b26，\u6709\u6ca1\u6709\u6f0f\u6807\u3001\u9519\u6807；<\/p>\n<\/li>\n - \n
\u5de5\u5355\u662f\u5426\u6309\u89c4\u5219\u521b\u5efa，\u63cf\u8ff0\u662f\u5426\u51c6\u786e；<\/p>\n<\/li>\n - \n
\u6309\u5de5\u5355\u53f7\u53cd\u67e5\u901a\u8bdd，\u94fe\u8def\u662f\u5426\u901a；<\/p>\n<\/li>\n - \n
\u7b7e\u540dURL\u8fc7\u671f\u540e\u662f\u5426\u5931\u6548，\u65e0\u6743\u9650\u8d26\u53f7\u662f\u5426\u88ab\u62d2\u3002<\/p>\n<\/li>\n<\/ul>\n \u62bd\u67e5\u7ed3\u679c\u8bb0\u5f55\u6210\u8868，\u8fde\u7eed\u56db\u5468\u770b\u8d8b\u52bf\u3002\u6807\u7b7e\u9519\u6807\u96c6\u4e2d\u5728\u54ea\u7c7b，\u5c31\u8c03\u54ea\u7c7b\u89c4\u5219；\u5de5\u5355\u5173\u8054\u5931\u8d25\u591a，\u5c31\u67e5\u63a5\u53e3\u548c\u5e42\u7b49\u903b\u8f91\u3002<\/p>\n \u5341\u3001\u5e38\u89c1\u5751\u4e0e\u68c0\u67e5\u6e05\u5355<\/h3>\n10.1 \u5e38\u89c1\u5751<\/h4>\n - \n
call_id\u4e0d\u7a33\u5b9a：\u4e0d\u540c\u63a5\u53e3\u8fd4\u56de\u7684call_id\u683c\u5f0f\u4e0d\u4e00\u81f4，\u5173\u8054\u65ad\u94fe；<\/p>\n<\/li>\n - \n
\u540c\u6b65\u505a\u8f6c\u5199：\u901a\u8bdd\u7ed3\u675f\u56de\u8c03\u91cc\u540c\u6b65\u8dd1ASR，\u9ad8\u5cf0\u671f\u8d85\u65f6；<\/p>\n<\/li>\n - \n
\u56de\u8c03\u4e0d\u9a8c\u7b7e：\u4f2a\u9020\u56de\u8c03\u5199\u5165\u810f\u6570\u636e；<\/p>\n<\/li>\n - \n
\u5e42\u7b49\u6ca1\u505a：\u91cd\u590d\u63a8\u9001\u5bfc\u81f4\u91cd\u590d\u5efa\u5355\u3001\u91cd\u590d\u6253\u6807\u7b7e；<\/p>\n<\/li>\n - \n
\u5de5\u5355\u53ea\u5b58\u4e00\u4e2acall_id：\u4e00\u5bf9\u591a\u573a\u666f\u5b58\u4e0d\u4e0b，\u5386\u53f2\u5173\u8054\u4e22\u5931；<\/p>\n<\/li>\n - \n
\u5f55\u97f3\u5b58\u5b8c\u6574URL：\u5730\u5740\u6cc4\u9732\u3001\u8fc7\u671f\u5931\u6548，\u56de\u6eaf\u4e0d\u5230\u5f55\u97f3；<\/p>\n<\/li>\n - \n
\u6807\u7b7e\u89c4\u5219\u592a\u5bbd：\u5173\u952e\u8bcd\u5339\u914d\u592a\u6cdb，\u8bef\u6807\u591a，\u5750\u5e2d\u4e0d\u4fe1\u6807\u7b7e；<\/p>\n<\/li>\n - \n
\u901a\u8bdd\u8bb0\u5f55\u8868\u4e0d\u5206\u8868：\u6570\u636e\u91cf\u5927\u4e86\u67e5\u8be2\u6162，\u5f71\u54cd\u4e92\u67e5\u4f53\u9a8c\u3002<\/p>\n<\/li>\n 10.2 \u68c0\u67e5\u6e05\u5355<\/h4>\n\n\u9891\u7387\u68c0\u67e5\u9879\u901a\u8fc7\u6807\u51c6<\/tr>\n \n\n| \u6bcf\u65e5<\/td>\n | \u56de\u8c03\u6210\u529f\u7387\u3001\u8f6c\u5199\u6210\u529f\u7387<\/td>\n | \u5931\u8d25\u6709\u544a\u8b66，\u53ef\u91cd\u8bd5<\/td>\n<\/tr>\n | \n| \u6bcf\u5468<\/td>\n | \u62bd10\u901a\u901a\u8bdd\u6838\u5bf9\u6807\u7b7e\u548c\u5de5\u5355<\/td>\n | \u6807\u7b7e\u76f8\u7b26，\u5de5\u5355\u5173\u8054\u6b63\u786e<\/td>\n<\/tr>\n | \n| \u6bcf\u5468<\/td>\n | \u91cd\u590d\u8bb0\u5f55\u68c0\u67e5<\/td>\n | \u65e0\u91cd\u590d\u901a\u8bdd\u8bb0\u5f55\u3001\u65e0\u91cd\u590d\u5de5\u5355<\/td>\n<\/tr>\n | \n| \u6bcf\u5468<\/td>\n | \u5f55\u97f3\u8bbf\u95ee\u5ba1\u8ba1<\/td>\n | \u65e0\u5f02\u5e38\u5bfc\u51fa，\u65e0\u8d8a\u6743\u8bbf\u95ee<\/td>\n<\/tr>\n | \n| \u6bcf\u6708<\/td>\n | \u4e09\u4e2a\u6838\u5fc3\u6307\u6807\u7edf\u8ba1<\/td>\n | \u8d8b\u52bf\u53ef\u89e3\u91ca，\u5f02\u5e38\u6709\u6392\u67e5<\/td>\n<\/tr>\n | \n| \u6bcf\u6708<\/td>\n | \u5206\u8868\/\u5f52\u6863\u4efb\u52a1<\/td>\n | \u5f52\u6863\u4efb\u52a1\u6210\u529f，\u5386\u53f2\u6570\u636e\u53ef\u67e5<\/td>\n<\/tr>\n | \n| \u6bcf\u6708<\/td>\n | \u5f55\u97f3\u53ef\u8bbf\u95ee\u6027\u62bd\u67e5<\/td>\n | \u7b7e\u540dURL\u6b63\u5e38，\u5f52\u6863\u5f55\u97f3\u80fd\u53d6\u56de<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u5341\u4e00\u3001FAQ：\u547c\u53eb\u4e2d\u5fc3\u5bf9\u63a5AI\u5ba2\u670d\u5e38\u89c1\u95ee\u9898<\/h3>\nQ1：call_id\u4ece\u54ea\u91cc\u6765？
\n\u7531\u547c\u53eb\u4e2d\u5fc3\u5e73\u53f0\u4e3a\u6bcf\u901a\u7535\u8bdd\u751f\u6210，\u901a\u8bdd\u56de\u8c03\u3001\u5f55\u97f3\u56de\u8c03\u3001\u8f6c\u5199\u7ed3\u679c\u91cc\u90fd\u5e94\u643a\u5e26\u3002\u5bf9\u63a5\u524d\u5148\u786e\u8ba4\u5e73\u53f0\u63a5\u53e3\u6587\u6863，\u786e\u4fdd\u5404\u73af\u8282call_id\u4e00\u81f4\u3002<\/p>\n Q2：\u6807\u7b7e\u662f\u5b9e\u65f6\u751f\u6210\u8fd8\u662f\u901a\u8bdd\u7ed3\u675f\u540e\u751f\u6210？
\n\u5efa\u8bae\u901a\u8bdd\u7ed3\u675f\u540e\u5f02\u6b65\u751f\u6210\u3002\u5b9e\u65f6\u751f\u6210\u9700\u8981\u6d41\u5f0fASR，\u6210\u672c\u548c\u590d\u6742\u5ea6\u9ad8；\u901a\u8bdd\u7ed3\u675f\u540e\u6279\u91cf\u8f6c\u5199\u3001\u8dd1\u89c4\u5219，\u51c6\u786e\u7387\u548c\u7a33\u5b9a\u6027\u66f4\u597d\u3002<\/p>\n Q3：\u5de5\u5355\u548c\u901a\u8bdd\u8bb0\u5f55\u4e00\u5b9a\u8981\u7528\u4e2d\u95f4\u8868\u5417？
\n\u4e0d\u4e00\u5b9a\u3002\u4e00\u901a\u7535\u8bdd\u4e00\u4e2a\u5de5\u5355，call_id\u76f4\u8fde\u5de5\u5355\u8868\u5c31\u591f；\u4e00\u5bf9\u591a\u6216\u591a\u5bf9\u591a\u573a\u666f，\u518d\u7528\u4e2d\u95f4\u5173\u8054\u8868\u3002\u6309\u73b0\u6709\u7cfb\u7edf\u590d\u6742\u5ea6\u9009，\u522b\u8fc7\u5ea6\u8bbe\u8ba1\u3002<\/p>\n Q4：\u91cd\u590d\u56de\u8c03\u600e\u4e48\u5904\u7406？
\n\u7528call_id\u505a\u5e42\u7b49\u952e，\u901a\u8bdd\u8bb0\u5f55\u3001\u6807\u7b7e\u3001\u5de5\u5355\u90fd\u8bbe\u552f\u4e00\u7d22\u5f15\u6216\u4e1a\u52a1\u5e42\u7b49\u5224\u65ad，\u91cd\u590d\u63a8\u9001\u53ea\u66f4\u65b0\u4e0d\u65b0\u589e\u3002<\/p>\n Q5：\u6807\u7b7e\u51c6\u786e\u7387\u600e\u4e48\u4fdd\u8bc1？
\n\u89c4\u5219\u914d\u7f6e+\u4eba\u5de5\u62bd\u67e5+\u6301\u7eed\u8c03\u4f18\u3002\u5148\u914d\u5173\u952e\u8bcd\u548c\u610f\u56fe\u89c4\u5219，\u7f6e\u4fe1\u5ea6\u9608\u503c\u8bbe0.7\u5de6\u53f3，\u6bcf\u5468\u62bd10\u901a\u6838\u5bf9，\u9519\u6807\u591a\u7684\u89c4\u5219\u53ca\u65f6\u8c03\u3002<\/p>\n Q6：\u5f55\u97f3\u548c\u8f6c\u5199\u6587\u672c\u600e\u4e48\u4fdd\u5b58？
\n\u5f55\u97f3\u843d\u5bf9\u8c61\u5b58\u50a8，\u901a\u8bdd\u8bb0\u5f55\u8868\u5b58key\u4e0d\u5b58\u5b8c\u6574URL；\u8f6c\u5199\u6587\u672c\u5b58\u901a\u8bdd\u8bb0\u5f55\u8868\u6216\u5355\u72ec\u8868\u3002\u4fdd\u7559\u671f\u9650\u6309\u4e1a\u52a1\u548c\u5408\u89c4\u8981\u6c42\u5b9a，\u5230\u671f\u5ba1\u6838\u540e\u5220\u9664\u3002<\/p>\n Q7：\u5de5\u5355\u7cfb\u7edf\u662f\u5b58\u91cf\u7cfb\u7edf，\u6539\u52a8\u5927\u600e\u4e48\u529e？
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