{"id":116999,"date":"2026-10-22T10:07:42","date_gmt":"2026-10-22T02:07:42","guid":{"rendered":"https:\/\/www.wsisp.com\/helps\/116999.html"},"modified":"2026-10-22T10:07:42","modified_gmt":"2026-10-22T02:07:42","slug":"itsm-%e7%b3%bb%e7%bb%9f%e6%a8%aa%e8%af%84%ef%bc%9a%e8%bd%bb%e5%b8%86%e4%ba%91%e3%80%81servicenow%e3%80%81bmc%e3%80%81jira%e4%ba%94%e7%bb%b4%e5%af%b9%e6%af%94%ef%bc%882026%ef%bc%89","status":"publish","type":"post","link":"https:\/\/www.wsisp.com\/helps\/116999.html","title":{"rendered":"ITSM \u7cfb\u7edf\u6a2a\u8bc4\uff1a\u8f7b\u5e06\u4e91\u3001ServiceNow\u3001BMC\u3001Jira\u4e94\u7ef4\u5bf9\u6bd4\uff082026\uff09"},"content":{"rendered":"<p>        \/* MD \/ \u5bcc\u6587\u672c\u4e2d\u7684 .toc\uff08\u542b\u535a\u5ba2\u56ed\u642c\u5bb6\u7b49\u5d4c\u5957\u7ed3\u6784\uff09\uff1b.toc-box \u5728\u4fa7\u680f\uff0c\u4e0d\u53d7\u5f71\u54cd *\/<br \/>\n        #content_views .toc,<br \/>\n        \/* \u7f16\u8f91\u5668\u5e38\u5728\u76ee\u5f55\u524d\u540e\u63d2\u5165\u7a7a 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#content_views.markdown_views &gt; .toc + p:empty + h1,<br \/>\n        #content_views.markdown_views &gt; .toc + p:empty + h2,<br \/>\n        #content_views.markdown_views &gt; .toc + p:empty + h3,<br \/>\n        #content_views.markdown_views &gt; .toc + p:empty + h4 {<br \/>\n          margin-top: 0 !important;<br \/>\n        }<\/p>\n<p>ITSM\u7cfb\u7edf&#xff08;IT Service 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\u201c\u573a\u666f\u8bbe\u8ba1\u2192\u670d\u52a1\u8bbe\u8ba1\u2192\u5e73\u53f0\u5efa\u8bbe\u2192\u6570\u636e\u521d\u59cb\u5316\u2192\u8fd0\u884c\u7ef4\u62a4\u2192\u670d\u52a1\u8fd0\u8425\u2192\u573a\u666f\u6d88\u8d39\u201d \u4e03\u6b65\u95ed\u73af\u3002<\/li>\n<li>ITAM&#xff1a;\u8d44\u4ea7\u5168\u751f\u547d\u5468\u671f\u4e0e\u6210\u672c\u7cbe\u7ec6\u5316\u3002 \u4ece\u91c7\u8d2d\u9700\u6c42\u5230\u62a5\u5e9f\u5904\u7f6e\u5168\u751f\u547d\u5468\u671f\u7ba1\u7406&#xff1b;\u6807\u51c6\u5316\u53f0\u8d26\u4e0e CMDB \u81ea\u52a8\u540c\u6b65\u786e\u4fdd\u8d26\u5b9e\u76f8\u7b26&#xff1b;\u591a\u7ef4\u6210\u672c\u4e2d\u5fc3\u7cbe\u51c6\u5206\u644a&#xff0c;\u8ba9 IT \u6295\u5165\u4ea7\u51fa\u6bd4\u53ef\u89c1&#xff1b;\u626b\u7801 \/ RFID \u667a\u80fd\u76d8\u70b9&#xff1b;\u8d44\u4ea7\u8d23\u4efb\u5230\u4eba\u3002<\/li>\n<li>Kogia \u77e5\u8bc6\u4e2d\u67a2&#xff1a;\u8ba9\u77e5\u8bc6\u521b\u9020\u4e1a\u52a1\u4ef7\u503c\u3002 \u667a\u80fd\u95ee\u7b54 7\u00d724 \u5373\u95ee\u5373\u7b54\u3001\u667a\u80fd\u63d0\u5355&#xff08;\u95ee\u9898\u8bc6\u522b\u4e0e\u5206\u7c7b\u3001\u81ea\u52a8\u586b\u5355\u5efa\u5355&#xff09;\u3001\u5de5\u5355\u5904\u7406\u8f85\u52a9&#xff08;\u89e3\u51b3\u65b9\u6848\u63a8\u8350\u3001\u5904\u7406\u6b65\u9aa4\u751f\u6210\u3001\u5de5\u5355\u603b\u7ed3\u751f\u6210&#xff09;\u3001AI \u8d28\u68c0&#xff08;\u56de\u590d\u8d28\u91cf\u4e0e\u77e5\u8bc6\u5f15\u7528\u68c0\u67e5&#xff09;\u3001\u53d8\u66f4\u98ce\u9669\u5206\u6790&#xff08;\u5f71\u54cd\u8303\u56f4\u5206\u6790\u3001\u98ce\u9669\u8bc4\u4f30\u5206\u7ea7\u3001\u5efa\u8bae\u4e0e\u9884\u6848\u751f\u6210&#xff09;&#xff1b;\u77e5\u8bc6\u6765\u6e90\u8fde\u63a5\u5de5\u5355\u3001CMDB\u3001\u6587\u6863\u3001\u804a\u5929\u8bb0\u5f55\u7b49\u591a\u6e90\u6570\u636e&#xff0c;\u81ea\u52a8\u6c89\u6dc0\u4e3a\u4f01\u4e1a\u7ecf\u9a8c\u8d44\u4ea7\u3002<\/li>\n<h4>\u4e3a\u4ec0\u4e48\u63a8\u8350\u5b83&#xff1a;<\/h4>\n<p>\u4f20\u7edf ITSM \u5de5\u5177\u89e3\u51b3 \u201c\u6d41\u7a0b\u7ebf\u4e0a\u5316\u201d&#xff0c;\u8f7b\u5e06\u4e91\u591a\u8d70\u4e86\u4e00\u6b65 \u2014\u2014\u6d41\u7a0b\u3001\u6570\u636e\u3001\u8d44\u4ea7\u4e09\u8005\u540c\u6e90\u8054\u52a8&#xff1a; \u6545\u969c\u5904\u7406\u95ed\u73af&#xff08;\u7528\u6237\u62a5\u969c\u2192AI \u8bc6\u522b\u2192CMDB \u5b9a\u4f4d\u2192\u81ea\u52a8\u6d3e\u5355\u2192\u77e5\u8bc6\u63a8\u8350\u2192\u5feb\u901f\u89e3\u51b3&#xff09;\u3001\u8d44\u4ea7\u8fd0\u7ef4\u95ed\u73af&#xff08;\u8d44\u4ea7\u5230\u671f\u2192\u81ea\u52a8\u544a\u8b66\u2192\u751f\u6210\u5de5\u5355\u2192\u5904\u7f6e\u2192\u53f0\u8d26\u66f4\u65b0&#xff09;\u3001\u53d8\u66f4\u7ba1\u7406\u95ed\u73af&#xff08;\u53d8\u66f4\u7533\u8bf7\u2192CMDB \u5f71\u54cd\u5206\u6790\u2192\u98ce\u9669\u8bc4\u4f30\u2192\u5ba1\u6279\u6267\u884c\u2192\u8d44\u4ea7\u540c\u6b65&#xff09;\u3002\u8fd9\u4e09\u6761\u95ed\u73af\u76f4\u63a5\u5bf9\u51c6\u4f01\u4e1a IT \u7ba1\u7406\u7684\u4e94\u5927\u7cfb\u7edf\u6027\u74f6\u9888&#xff1a;\u6570\u636e\u5b64\u5c9b\u3001\u77e5\u8bc6\u6563\u843d\u3001\u670d\u52a1\u6548\u7387\u4f4e\u3001\u6d41\u7a0b\u56fa\u5316\u3001\u8d44\u4ea7\u7ba1\u7406\u7c97\u653e\u3002\u636e\u8f7b\u5e06\u4e91\u516c\u5f00\u6848\u4f8b\u6570\u636e\u663e\u793a\u670d\u52a1\u6548\u7387\u63d0\u5347 60%&#043;\u3001\u4e00\u6b21\u89e3\u51b3\u7387\u63d0\u5347 30%&#043;\u3001\u8d44\u4ea7\u5229\u7528\u7387\u63d0\u5347 40%&#043;\u3001\u6570\u636e\u51c6\u786e\u7387 95%&#043;\u3001\u8fd0\u7ef4\u6210\u672c\u964d\u4f4e 30%&#043;\u3002<\/p>\n<h4>\u63a8\u8350\u7ed9\u54ea\u4e9b\u4eba&#xff1a;<\/h4>\n<ul>\n<li>\u88ab \u201cCMDB \u6570\u636e\u4e0d\u51c6\u3001\u7cfb\u7edf\u5272\u88c2\u201d \u957f\u671f\u56f0\u6270\u7684\u4f01\u4e1a&#xff1b;<\/li>\n<li>\u91cd\u590d\u6027\u8bf7\u6c42\u5360\u6ee1\u4eba\u529b\u3001\u9700\u8981 AI \u5206\u6d3e\u63d0\u6548\u7684 IT \u670d\u52a1\u56e2\u961f&#xff1b;<\/li>\n<li>\u8d44\u4ea7\u53f0\u8d26\u4e0d\u6e05\u3001\u6210\u672c\u7b97\u4e0d\u6e05\u3001\u9700\u8981\u8d44\u4ea7\u5168\u751f\u547d\u5468\u671f\u7ba1\u63a7\u7684\u7ec4\u7ec7&#xff1b;<\/li>\n<li>\u5e0c\u671b\u77e5\u8bc6\u6c89\u6dc0\u4e3a\u7ec4\u7ec7\u8d44\u4ea7\u800c\u975e\u4f9d\u8d56\u4e2a\u4eba\u7684\u56e2\u961f\u3002<\/li>\n<\/ul>\n<p>\u884c\u4e1a\u9002\u914d\u4e0a\u5df2\u6709\u843d\u5730\u9a8c\u8bc1&#xff1a;\u5236\u9020&#xff08;\u4ea7\u7ebf IT \u8bbe\u5907\u7eb3\u7ba1\u3001\u5de5\u5355\u4e0e MES \u6253\u901a&#xff0c;\u6545\u969c\u54cd\u5e94\u65f6\u95f4\u7f29\u77ed 50%&#xff09;\u3001\u96f6\u552e&#xff08;\u6d77\u91cf\u95e8\u5e97 POS \u7edf\u4e00\u62a5\u4fee\u3001AI \u8def\u7531\u5c31\u8fd1\u5de5\u7a0b\u5e08&#xff0c;\u62a5\u4fee\u6548\u7387\u63d0\u5347 60%&#xff09;\u3001\u4e92\u8054\u7f51&#xff08;\u9ad8\u9891\u53d8\u66f4\u7ba1\u7406\u3001CMDB \u81ea\u52a8\u540c\u6b65\u4e91\u539f\u751f\u8d44\u6e90&#xff0c;\u53d8\u66f4\u6210\u529f\u7387 99.9%&#xff09;\u3001IT \u670d\u52a1&#xff08;\u591a\u79df\u6237\u670d\u52a1\u53f0 &#043; SLA \u7cbe\u7ec6\u5316\u7ba1\u63a7&#xff0c;\u5ba2\u6237\u6ee1\u610f\u5ea6 95%&#xff09;\u3002<\/p>\n<h4>\u4f18\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u4e09\u4f4d\u4e00\u4f53\u67b6\u6784&#xff1a;\u6d41\u7a0b\u3001\u6570\u636e\u3001\u8d44\u4ea7\u540c\u6e90&#xff0c;\u4e0d\u7528\u4e09\u5957\u7cfb\u7edf\u62fc\u88c5\u96c6\u6210<\/li>\n<li>AI \u4e94\u73af\u8282\u95ed\u73af&#xff08;\u63d0\u5355\u2192\u5206\u6d3e\u2192\u5904\u7406\u2192\u8d28\u68c0\u2192\u6c89\u6dc0&#xff09;&#xff0c;\u662f\u6267\u884c\u6d41\u7a0b\u800c\u975e\u4ec5\u95ee\u7b54<\/li>\n<li>CMDB \u6570\u636e\u8d28\u91cf\u673a\u5236\u5b8c\u6574&#xff08;\u6c99\u76d2\u9884\u5904\u7406 &#043; \u591a\u7ef4\u6821\u9a8c &#043; \u591a\u6e90\u8c03\u548c&#xff09;&#xff0c;\u76f4\u51fb\u884c\u4e1a\u6700\u96be\u75db\u70b9<\/li>\n<li>\u8d44\u4ea7\u4e0e\u914d\u7f6e\u81ea\u52a8\u6620\u5c04\u3001\u8d26\u5b9e\u76f8\u7b26&#xff0c;\u6210\u672c\u53ef\u5206\u644a\u6838\u7b97<\/li>\n<li>\u77e5\u8bc6\u81ea\u52a8\u751f\u6210\u4e0e RAG \u68c0\u7d22&#xff0c;\u7ecf\u9a8c\u4e0d\u968f\u4eba\u5458\u6d41\u5931<\/li>\n<li>\u5168\u6e20\u9053\u63a5\u5165&#xff08;\u4f01\u5fae \/ \u9489\u9489 \/ \u98de\u4e66 \/ \u5fae\u4fe1 \/ \u79fb\u52a8\u7aef&#xff09;&#xff0c;\u5458\u5de5\u65e0\u9700\u6539\u53d8\u4f7f\u7528\u4e60\u60ef<\/li>\n<\/ul>\n<p>\u7f3a\u70b9&#xff1a;<\/p>\n<ul>\n<li>\u79c1\u6709\u5316\u5b9e\u65bd\u4ecd\u9700\u4e13\u4e1a\u670d\u52a1\u56e2\u961f\u53c2\u4e0e<\/li>\n<li>\u4e2d\u5c0f\u4f01\u4e1a\u8d77\u6b65\u6210\u672c\u9700\u8bc4\u4f30<\/li>\n<\/ul>\n<h4>\u9002\u914d\u4f01\u4e1a&#xff1a;<\/h4>\n<ul>\n<li>\u4e2d\u5927\u578b\u4f01\u4e1a IT \u670d\u52a1\u56e2\u961f&#xff1a;\u4e00\u4e2a\u5e73\u53f0\u66ff\u4ee3 ITSM&#043;CMDB&#043;ITAM \u4e09\u5957\u62fc\u88c5\u7cfb\u7edf<\/li>\n<li>\u6570\u636e\u5b64\u5c9b \/ CMDB \u6cbb\u7406\u8bc9\u6c42\u5f3a\u7684\u7ec4\u7ec7&#xff1a;\u6570\u636e\u5e95\u5ea7\u5148\u884c\u3001\u6d41\u7a0b\u6d88\u8d39\u5728\u540e<\/li>\n<li>\u91d1\u878d\u3001\u5236\u9020\u3001\u96f6\u552e\u3001\u4e92\u8054\u7f51\u3001IT \u670d\u52a1\u7b49\u591a\u884c\u4e1a&#xff1a;\u5b98\u65b9\u6848\u4f8b\u5747\u6709\u91cf\u5316\u53e3\u5f84<\/li>\n<li>\u9700\u8981\u56fd\u4ea7\u5316\u66ff\u4ee3\u7684\u573a\u666f&#xff1a;\u4fe1\u521b\u9002\u914d\u80fd\u529b\u9f50\u5907&#xff08;\u8f85\u52a9\u5356\u70b9&#xff0c;\u975e\u672c\u6587\u91cd\u70b9&#xff09;<\/li>\n<\/ul>\n<h3>2. ServiceNow<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" height=\"357\" src=\"https:\/\/www.wsisp.com\/helps\/wp-content\/uploads\/2026\/10\/20261022020741-6ad96fed6595a.png\" width=\"658\" \/><\/p>\n<p>ServiceNow ITSM\u662f\u4e00\u6b3e ITSM \u89e3\u51b3\u65b9\u6848&#xff0c;\u5b83\u63d0\u4f9b\u4e86\u4e00\u5957\u5168\u9762\u7684\u5de5\u5177&#xff0c;\u53ef\u4ee5\u6709\u6548\u5730\u7ba1\u7406 IT \u670d\u52a1\u3002<\/p>\n<h4>\u4e3b\u8981\u7279\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u4e8b\u4ef6\u7ba1\u7406&#xff1a;\u5229\u7528\u667a\u80fd\u4e8b\u4ef6\u8def\u7531\u548c\u5185\u7f6e\u534f\u4f5c\u5de5\u5177\u52a0\u5feb\u670d\u52a1\u6062\u590d\u901f\u5ea6\u3002<\/li>\n<li>\u53d8\u66f4\u7ba1\u7406&#xff1a;\u901a\u8fc7\u81ea\u52a8\u5316\u5ba1\u6279\u6d41\u7a0b&#xff0c;\u5728\u4fdd\u6301\u63a7\u5236\u7684\u540c\u65f6&#xff0c;\u5b9e\u73b0 DevOps \u901f\u5ea6\u4e0b\u7684\u5feb\u901f\u53d8\u66f4\u3002<\/li>\n<li>\u914d\u7f6e\u7ba1\u7406\u6570\u636e\u5e93 (CMDB) &#xff1a;\u901a\u8fc7\u8ddf\u8e2a\u53d7\u652f\u6301\u7684 IT \u670d\u52a1\u7684\u4f9d\u8d56\u5173\u7cfb\u548c\u5173\u8054\u6027\u6765\u4fdd\u6301\u8fde\u7eed\u6027\u3002<\/li>\n<li>\u77e5\u8bc6\u7ba1\u7406&#xff1a;\u901a\u8fc7\u4fbf\u6377\u7684\u77e5\u8bc6\u5171\u4eab\u548c\u534f\u4f5c\u6765\u63d0\u9ad8\u4e1a\u52a1\u6548\u7387\u3002<\/li>\n<li>\u865a\u62df\u52a9\u624b&#xff1a;\u5229\u7528\u80fd\u591f\u7406\u89e3\u81ea\u7136\u8bed\u8a00\u7684\u667a\u80fdAI\u804a\u5929\u673a\u5668\u4eba\u5feb\u901f\u89e3\u51b3\u95ee\u9898\u3002<\/li>\n<\/ul>\n<h4>\u4e3a\u4ec0\u4e48\u63a8\u8350\u5b83&#xff1f;<\/h4>\n<p>ServiceNow ITSM \u51ed\u501f\u5176\u4e00\u6d41\u7684 ITSM \u529f\u80fd\u3001\u9ad8\u7ea7\u81ea\u52a8\u5316\u3001\u4eba\u5de5\u667a\u80fd\u529f\u80fd\u548c\u7edf\u4e00\u5e73\u53f0&#xff0c;\u80fd\u591f\u5f7b\u5e95\u6539\u53d8 IT \u670d\u52a1\u7ba1\u7406&#xff0c;\u56e0\u6b64\u5907\u53d7\u63a8\u5d07\u3002<\/p>\n<h4>\u63a8\u8350\u7ed9\u54ea\u4e9b\u4eba&#xff1f;<\/h4>\n<p>ServiceNow \u63a8\u8350\u7ed9\u90a3\u4e9b\u5bfb\u6c42\u529f\u80fd\u5f3a\u5927\u3001\u53ef\u6269\u5c55\u4e14\u5e02\u573a\u5360\u6709\u7387\u9ad8\u7684 ITSM \u5e73\u53f0\u7684\u4f01\u4e1a\u3002\u5b83\u5c24\u5176\u9002\u5408\u62e5\u6709\u590d\u6742 IT \u73af\u5883\u3001\u9700\u8981\u9ad8\u5ea6\u5b9a\u5236\u5316\u548c\u63a7\u5236\u7684\u5927\u578b\u4f01\u4e1a\u3002<\/p>\n<h4>\u4f18\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u4e00\u4f53\u5316 ITSM \u5e73\u53f0&#xff1a; ServiceNow \u63d0\u4f9b\u4e86\u4e00\u4e2a\u5168\u9762\u7684 ITSM \u5e73\u53f0&#xff0c;\u8be5\u5e73\u53f0\u5c06\u6700\u4f73\u5b9e\u8df5\u96c6\u6210\u5230\u4e00\u4e2a\u7edf\u4e00\u7684\u57fa\u4e8e\u4e91\u7684\u7cfb\u7edf\u4e2d\u3002<\/li>\n<li>\u63d0\u9ad8 IT \u751f\u4ea7\u529b&#xff1a; \u5229\u7528 AI \u9a71\u52a8\u7684\u6d1e\u5bdf\u529b\u5feb\u901f\u8bc6\u522b\u3001\u8ddf\u8e2a\u548c\u89e3\u51b3\u4e8b\u4ef6&#xff0c;\u4ece\u800c\u63d0\u9ad8 IT \u56e2\u961f\u7684\u6548\u7387&#xff0c;\u51cf\u8f7b IT \u4eba\u5458\u7684\u5de5\u4f5c\u91cf\u3002<\/li>\n<li>\u53ef\u6269\u5c55\u6027&#xff1a;\u8f7b\u677e\u5e94\u5bf9\u4ece\u5c0f\u5230\u5927\u7684\u5404\u79cd\u89c4\u6a21\u7684\u4f01\u4e1a&#xff0c;\u5e76\u80fd\u9002\u5e94\u4e0d\u65ad\u589e\u957f\u7684\u9700\u6c42\u3002<\/li>\n<li>\u5b9a\u5236\u5316&#xff1a;\u63d0\u4f9b\u5e7f\u6cdb\u7684\u5b9a\u5236\u9009\u9879&#xff0c;\u53ef\u6839\u636e\u5177\u4f53\u7684\u4e1a\u52a1\u9700\u6c42\u5b9a\u5236\u5e73\u53f0\u3002<\/li>\n<li>\u5f3a\u5927\u7684\u5e02\u573a\u5730\u4f4d&#xff1a;\u4f5c\u4e3a\u5e02\u573a\u9886\u5bfc\u8005&#xff0c;ServiceNow \u62e5\u6709\u5e9e\u5927\u7684\u7528\u6237\u7fa4\u4f53\u548c\u5e7f\u6cdb\u7684\u5408\u4f5c\u4f19\u4f34\u751f\u6001\u7cfb\u7edf\u3002<\/li>\n<\/ul>\n<h4>\u7f3a\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u590d\u6742\u6027&#xff1a;\u5b9e\u65bd\u548c\u5b9a\u5236 ServiceNow \u53ef\u80fd\u65e2\u590d\u6742\u53c8\u8017\u65f6\u3002<\/li>\n<li>\u6210\u672c&#xff1a;\u53ef\u80fd\u5f88\u6602\u8d35&#xff0c;\u5c24\u5176\u662f\u5bf9\u4e8e\u89c4\u6a21\u8f83\u5c0f\u7684\u7ec4\u7ec7\u800c\u8a00\u3002<\/li>\n<\/ul>\n<h4>\u9002\u914d\u4f01\u4e1a&#xff1a;<\/h4>\n<p>\u8de8\u56fd\u5927\u578b\u4f01\u4e1a\u3001\u5168\u7403\u7edf\u4e00\u670d\u52a1\u53f0\u9700\u6c42\u3002\u5c40\u9650&#xff1a;\u8bb8\u53ef\u8bc1\u4e0e\u5b9e\u65bd\u6210\u672c\u9ad8&#xff08;\u767e\u4e07\u7ea7\u8d77\u6b65&#xff09;&#xff1b;\u4fe1\u521b\u73af\u5883\u96be\u4ee5\u672c\u5730\u5316\u90e8\u7f72&#xff0c;\u91d1\u878d\u3001\u653f\u52a1\u3001\u56fd\u4f01\u53d7\u5408\u89c4\u9650\u5236&#xff1b;\u56fd\u5185\u670d\u52a1\u54cd\u5e94\u5468\u671f\u8f83\u957f\u3002<\/p>\n<h3>3. BMC Helix ITSM<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" height=\"347\" src=\"https:\/\/www.wsisp.com\/helps\/wp-content\/uploads\/2026\/10\/20261022020741-6ad96fed7d506.png\" width=\"667\" \/><\/p>\n<p>BMC Helix ITSM\u662f\u4e00\u4e2a\u4e91\u7aef ITSM \u5e73\u53f0&#xff0c;\u5b83\u51ed\u501f\u667a\u80fd\u9884\u6d4b\u529f\u80fd\u589e\u5f3a\u4e86 IT \u670d\u52a1\u4ea4\u4ed8\u80fd\u529b\u3002\u901a\u8fc7\u5229\u7528\u4eba\u5de5\u667a\u80fd\u9a71\u52a8\u7684\u6d1e\u5bdf&#xff0c;\u5b83\u63d0\u9ad8\u4e86 ITSM \u56e2\u961f\u7684\u80fd\u529b\u548c\u751f\u4ea7\u529b\u3002<\/p>\n<h4>\u4e3b\u8981\u7279\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u4e8b\u4ef6\u3001\u95ee\u9898\u3001\u8d44\u4ea7\u548c\u53d8\u66f4\u7ba1\u7406&#xff1a; ITSM \u7684\u6838\u5fc3\u529f\u80fd&#xff0c;\u7528\u4e8e\u7ba1\u7406\u8d44\u4ea7\u3001\u89e3\u51b3\u4e8b\u4ef6\u3001\u8bc6\u522b\u6839\u672c\u539f\u56e0\u548c\u63a7\u5236\u53d8\u66f4\u3002<\/li>\n<li>\u914d\u7f6e\u7ba1\u7406&#xff08;CMDB&#xff09;&#xff1a; \u901a\u8fc7\u4e3a\u6240\u6709 IT \u57fa\u7840\u8bbe\u65bd\u548c\u670d\u52a1\u63d0\u4f9b\u5355\u4e00\u53c2\u8003\u6765\u6e90\u6765\u652f\u6301 ITSM \u6d41\u7a0b\u3002<\/li>\n<li>\u6570\u5b57\u5316\u5de5\u4f5c\u573a\u6240&#xff1a; \u63d0\u4f9b\u73b0\u4ee3\u5316\u7684\u81ea\u52a9\u670d\u52a1&#xff0c;\u5e26\u6765\u76f4\u89c2\u3001\u667a\u80fd\u3001\u7c7b\u4f3c\u6d88\u8d39\u8005\u7684\u4f53\u9a8c&#xff0c;\u5e2e\u52a9\u7ec4\u7ec7\u5411\u672a\u6765\u5de5\u4f5c\u6a21\u5f0f\u8f6c\u578b\u3002<\/li>\n<li>\u670d\u52a1\u8bf7\u6c42\u7ba1\u7406&#xff1a; \u5b9a\u4e49\u670d\u52a1\u8bf7\u6c42\u7c7b\u578b\u76ee\u5f55&#xff0c;\u4ee5\u53cd\u6620\u5411\u5185\u90e8\u6216\u5916\u90e8\u5ba2\u6237\u63d0\u4f9b\u7684\u670d\u52a1\u3002<\/li>\n<li>\u670d\u52a1\u7ea7\u522b\u7ba1\u7406&#xff1a; \u4e3a\u60a8\u7684\u7ec4\u7ec7\u914d\u5907\u5b9a\u4e49\u3001\u8ddf\u8e2a\u548c\u62a5\u544a\u670d\u52a1\u7ea7\u522b\u6240\u9700\u7684\u5de5\u5177&#xff0c;\u786e\u4fdd\u8fbe\u5230\u7ee9\u6548\u6807\u51c6\u3002<\/li>\n<\/ul>\n<h4>\u4e3a\u4ec0\u4e48\u63a8\u8350\u5b83&#xff1f;<\/h4>\n<p>\u5b83\u662f\u4e00\u6b3e AI \u9a71\u52a8\u578b ITSM \u89e3\u51b3\u65b9\u6848&#xff0c;\u80fd\u591f\u5e94\u5bf9\u590d\u6742\u7684 IT \u73af\u5883\u3002\u8be5\u5e73\u53f0\u7684\u53ef\u6269\u5c55\u6027\u3001\u5b9a\u5236\u9009\u9879\u4ee5\u53ca\u5f3a\u5927\u7684\u62a5\u544a\u548c\u5206\u6790\u529f\u80fd&#xff0c;\u4f7f\u5176\u6210\u4e3a\u81f4\u529b\u4e8e\u5b9e\u73b0\u5353\u8d8a IT \u670d\u52a1\u7684\u7ec4\u7ec7\u7684\u7406\u60f3\u4e4b\u9009\u3002<\/p>\n<h4>\u63a8\u8350\u7ed9\u54ea\u4e9b\u4eba&#xff1f;<\/h4>\n<p>\u5efa\u8bae\u5927\u578b\u4f01\u4e1a&#xff08;\u62e5\u6709\u6210\u719f\u7684 ITSM \u6d41\u7a0b&#xff09;\u548c\u5bfb\u6c42\u53ef\u6269\u5c55\u3001\u53ef\u5b9a\u5236\u89e3\u51b3\u65b9\u6848\u7684\u4f01\u4e1a\u4f7f\u7528\u6b64\u65b9\u6848\u3002<\/p>\n<h4>\u4f18\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u751f\u6210\u5f0f\u4eba\u5de5\u667a\u80fd&#xff1a;\u8fd0\u7528\u4eba\u5de5\u667a\u80fd\u8f85\u52a9\u529f\u80fd\u6765\u63d0\u4f9b\u65b0\u7684\u89c1\u89e3\u3001\u7ba1\u7406\u590d\u6742\u6027\u548c\u98ce\u9669&#xff0c;\u5e76\u6784\u5efa\u7ec4\u7ec7\u77e5\u8bc6\u3002<\/li>\n<li>\u4f4e\u4ee3\u7801\/\u65e0\u4ee3\u7801&#xff1a;\u501f\u52a9 BMC \u7684\u7528\u6237\u53cb\u597d\u578b\u5f00\u53d1\u5e73\u53f0&#xff0c;\u53ef\u4ee5\u8f7b\u677e\u4ea4\u4ed8\u65b0\u7684\u670d\u52a1\u521b\u65b0\u5e76\u5c06\u5176\u96c6\u6210\u5230 ITSM \u4e2d\u3002<\/li>\n<li>\u5f3a\u5927\u7684\u5206\u6790\u529f\u80fd&#xff1a;\u901a\u8fc7 BMC Helix \u4eea\u8868\u677f\u63d0\u4f9b\u6765\u81ea ITSM \u6570\u636e\u7684\u5f3a\u5927\u6d1e\u5bdf\u529b\u548c\u5206\u6790\u529f\u80fd\u3002<\/li>\n<li>\u5f3a\u5927\u7684\u5e02\u573a\u5730\u4f4d&#xff1a; \u5df2\u786e\u7acb\u4e3a\u9886\u5148\u7684ITSM\u63d0\u4f9b\u5546&#xff0c;\u62e5\u6709\u5e9e\u5927\u7684\u5ba2\u6237\u7fa4\u3002<\/li>\n<li>\u591a\u4e91\u4ee3\u7406&#xff1a;\u786e\u4fdd\u8de8\u591a\u4e2a\u4e91\u73af\u5883\u63d0\u4f9b\u5b89\u5168\u65e0\u7f1d\u7684\u670d\u52a1\u4f53\u9a8c\u3002<\/li>\n<\/ul>\n<h4>\u7f3a\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u5b9e\u65bd\u590d\u6742\u6027&#xff1a;\u7531\u4e8e BMC Helix ITSM \u5177\u6709\u4e30\u5bcc\u7684\u529f\u80fd\u548c\u5b9a\u5236\u9009\u9879&#xff0c;\u56e0\u6b64\u5b9e\u65bd\u8d77\u6765\u53ef\u80fd\u5f88\u590d\u6742\u3002<\/li>\n<li>\u91c7\u8d2d\u95e8\u69db&#xff1a;\u4ea7\u54c1\u7ebf\u590d\u6742&#xff0c;\u5b66\u4e60\u6210\u672c\u8f83\u5927&#xff0c;\u56fd\u5185\u4e3b\u8981\u9760\u4ee3\u7406\u751f\u6001\u3002<\/li>\n<\/ul>\n<h4>\u9002\u914d\u4f01\u4e1a&#xff1a;<\/h4>\n<p>\u5927\u578b\u4f01\u4e1a\u3001\u6d41\u7a0b\u590d\u6742\u7684\u4f20\u7edf\u884c\u4e1a\u3002<\/p>\n<h3>4. Ivanti Neurons for ITSM<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" height=\"326\" src=\"https:\/\/www.wsisp.com\/helps\/wp-content\/uploads\/2026\/10\/20261022020741-6ad96fed98d65.png\" width=\"652\" \/><\/p>\n<p>Ivanti Neurons for ITSM\u662f\u4e00\u6b3e\u4e91\u4f18\u5316\u578b IT \u670d\u52a1\u7ba1\u7406\u89e3\u51b3\u65b9\u6848&#xff0c;\u65e8\u5728\u5c06\u670d\u52a1\u53f0\u548c\u652f\u6301\u56e2\u961f\u8f6c\u53d8\u4e3a\u6218\u7565\u4e1a\u52a1\u63a8\u52a8\u8005\u3002\u5b83\u63d0\u4f9b\u4e91\u7aef\u548c\u672c\u5730\u90e8\u7f72\u9009\u9879&#xff0c;\u4ee5\u53ca\u4e00\u5957\u5168\u9762\u7684\u5de5\u5177&#xff0c;\u53ef\u6539\u8fdb\u65e5\u5e38\u8fd0\u8425&#xff0c;\u5e76\u4e3a IT \u548c\u5176\u4ed6\u4e1a\u52a1\u90e8\u95e8\u63d0\u4f9b\u4e16\u754c\u4e00\u6d41\u7684\u670d\u52a1\u7ba1\u7406\u3002<\/p>\n<h4>\u4e3b\u8981\u7279\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u6838\u5fc3 ITSM \u529f\u80fd&#xff1a; \u5177\u5907\u6838\u5fc3 ITSM \u529f\u80fd&#xff0c;\u4f8b\u5982\u4e8b\u4ef6\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u8d44\u4ea7\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u4ee5\u53ca\u5176\u4ed6\u4f17\u591a\u6838\u5fc3\u529f\u80fd\u3002<\/li>\n<li>\u81ea\u52a9\u670d\u52a1&#xff1a; \u63d0\u4f9b\u4eba\u5de5\u667a\u80fd\u804a\u5929\u673a\u5668\u4eba\u548c\u5168\u9762\u7684\u670d\u52a1\u76ee\u5f55&#xff0c;\u4f7f\u7528\u6237\u80fd\u591f\u968f\u65f6\u968f\u5730\u8bf7\u6c42\u548c\u63a5\u6536\u670d\u52a1\u3002<\/li>\n<li>\u8bed\u97f3\u81ea\u52a8\u5316&#xff1a; \u4e0e\u7535\u8bdd\u57fa\u7840\u8bbe\u65bd\u96c6\u6210&#xff0c;\u5b9e\u73b0\u667a\u80fd\u547c\u53eb\u8def\u7531\u3001\u8bed\u97f3\u81ea\u52a9\u670d\u52a1\u548c\u547c\u53eb\u7ba1\u7406\u529f\u80fd\u3002<\/li>\n<li>\u53ef\u64cd\u4f5c\u7684\u6d1e\u5bdf&#xff1a; \u63d0\u4f9b\u57fa\u4e8e\u89d2\u8272\u7684\u4eea\u8868\u677f&#xff0c;\u7528\u4e8e\u5b9e\u65f6\u76d1\u63a7\u670d\u52a1\u4ea4\u4ed8\u548c\u6027\u80fd\u6307\u6807\u3002<\/li>\n<li>\u4f4e\u4ee3\u7801\/\u65e0\u4ee3\u7801\u96c6\u6210&#xff1a;\u7b80\u5316\u4e86\u521b\u5efa\u548c\u7ba1\u7406\u96c6\u6210\u7684\u8fc7\u7a0b\u3002<\/li>\n<\/ul>\n<h4>\u4e3a\u4ec0\u4e48\u63a8\u8350\u5b83<\/h4>\n<p>Ivanti Neurons for ITSM \u51ed\u501f\u5176\u529f\u80fd\u3001\u81ea\u52a8\u5316\u548c\u4eba\u5de5\u667a\u80fd\u80fd\u529b&#xff0c;\u80fd\u591f\u9769\u65b0 IT \u670d\u52a1\u7ba1\u7406\u3002\u5bf9\u4e8e\u5e0c\u671b\u63d0\u5347 IT \u8fd0\u8425\u6548\u7387\u3001\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\u5e76\u4e3a\u7528\u6237\u63d0\u4f9b\u4e3b\u52a8\u652f\u6301\u7684\u7ec4\u7ec7\u800c\u8a00&#xff0c;\u5b83\u5177\u5438\u5f15\u529b\u3002<\/p>\n<h4>\u63a8\u8350\u7ed9\u54ea\u4e9b\u4eba&#xff1f;<\/h4>\n<p>\u5b83\u9002\u7528\u4e8e\u5404\u79cd\u89c4\u6a21\u7684\u7ec4\u7ec7&#xff0c;\u5c24\u5176\u9002\u7528\u4e8e\u90a3\u4e9b\u62e5\u6709\u590d\u6742IT\u73af\u5883\u4e14\u9700\u8981\u53ef\u6269\u5c55\u3001\u7075\u6d3b\u4e14\u5f3a\u5927\u7684IT\u670d\u52a1\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\u7684\u7ec4\u7ec7\u3002\u5bf9\u4e8e\u65e8\u5728\u6574\u5408\u548c\u81ea\u52a8\u5316\u5176IT\u53ca\u5176\u4ed6\u4e1a\u52a1\u90e8\u95e8\u670d\u52a1\u7684\u4f01\u4e1a\u800c\u8a00&#xff0c;\u5b83\u5c24\u5176\u6709\u5229\u3002<\/p>\n<h4>\u4f18\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u7aef\u5230\u7aef\u670d\u52a1\u7ba1\u7406&#xff1a; \u63d0\u4f9b\u8d2f\u7a7f\u670d\u52a1\u4ea4\u4ed8\u751f\u547d\u5468\u671f\u7684\u4f01\u4e1a\u7ea7\u670d\u52a1\u7ba1\u7406&#xff0c;\u4ece\u8bf7\u6c42\u6355\u83b7\u5230\u8865\u6551\u3002<\/li>\n<li>\u8bca\u65ad\u548c\u4fee\u590d\u80fd\u529b&#xff1a; \u501f\u52a9\u5f3a\u5927\u7684\u8bca\u65ad\u5de5\u5177\u548c\u9884\u5148\u6253\u5305\u7684\u64cd\u4f5c&#xff0c;\u4f7f\u670d\u52a1\u53f0\u56e2\u961f\u80fd\u591f\u5728\u7b2c\u4e00\u6b21\u901a\u8bdd\u4e2d\u5feb\u901f\u89e3\u51b3\u4e8b\u4ef6\u3002<\/li>\n<li>AI\u8d4b\u80fd\u652f\u6301&#xff1a; \u5229\u7528\u57fa\u4e8e\u4e91\u7684\u673a\u5668\u4eba\u4e3b\u52a8\u68c0\u6d4b\u548c\u89e3\u51b3\u95ee\u9898&#xff0c;\u4f7fIT\u4eba\u5458\u80fd\u591f\u4e13\u6ce8\u4e8e\u521b\u65b0\u3002<\/li>\n<li>\u7075\u6d3b\u90e8\u7f72&#xff1a;\u53ef\u90e8\u7f72\u5728\u4e91\u7aef\u3001\u672c\u5730\u6216\u6df7\u5408\u73af\u5883\u4e2d\u3002<\/li>\n<li>\u79fb\u52a8\u5e94\u7528&#xff1a; \u4f7f\u5458\u5de5\u548c\u7528\u6237\u80fd\u591f\u901a\u8fc7\u79fb\u52a8\u8bbe\u5907\u8bbf\u95ee\u5e2e\u52a9\u53f0&#xff0c;\u4fdd\u6301\u8054\u7cfb\u3002<\/li>\n<\/ul>\n<h4>\u7f3a\u70b9&#xff1a;<\/h4>\n<ul>\n<li>\u5b9e\u65bd\u65f6\u95f4&#xff1a; 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