{"id":108309,"date":"2026-09-21T15:24:40","date_gmt":"2026-09-21T07:24:40","guid":{"rendered":"https:\/\/www.wsisp.com\/helps\/108309.html"},"modified":"2026-09-21T15:24:40","modified_gmt":"2026-09-21T07:24:40","slug":"ai-agent-%e8%87%aa%e5%8a%a8%e8%b7%9f%e8%bf%9b%e5%ae%a2%e6%88%b7%ef%bc%9a%e4%bb%8e%e9%9c%80%e6%b1%82%e5%88%b0%e8%90%bd%e5%9c%b0%e7%9a%84%e5%ae%8c%e6%95%b4%e6%9e%b6%e6%9e%84","status":"publish","type":"post","link":"https:\/\/www.wsisp.com\/helps\/108309.html","title":{"rendered":"AI Agent \u81ea\u52a8\u8ddf\u8fdb\u5ba2\u6237\uff1a\u4ece\u9700\u6c42\u5230\u843d\u5730\u7684\u5b8c\u6574\u67b6\u6784"},"content":{"rendered":"<p>\u4e0a\u4e00\u6ce2\u300aRAG 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prompt \u89e3\u51b3\u4e00\u5207\u300d\u7684\u505a\u6cd5\u3002<\/p>\n<h3>\u4e8c\u3001\u6574\u4f53\u67b6\u6784&#xff1a;Agent \u62c6\u6210\u56db\u5c42<\/h3>\n<p>\u6211\u5728\u505a\u7684\u4e00\u4e2a\u8de8\u5883\u5ba2\u6237\u7ba1\u7406\u4ea7\u54c1\u91cc\u9a8c\u8bc1\u8fc7\u7684\u62c6\u6cd5&#xff08;\u4e5f\u662f\u672c\u6587\u552f\u4e00\u7684\u7ecf\u9a8c\u6765\u6e90\u58f0\u660e&#xff09;&#xff0c;\u662f\u628a Agent \u6309\u804c\u8d23\u5207\u6210\u56db\u5c42&#xff0c;\u6bcf\u5c42\u53ef\u4ee5\u72ec\u7acb\u6d4b\u8bd5\u3001\u72ec\u7acb\u964d\u7ea7&#xff1a;<\/p>\n<p>\u250c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2510<br \/>\n\u2502  \u89e6\u53d1\u5c42 Scheduler&#xff1a;\u5b9a\u65f6\u626b\u63cf &#043; \u4e8b\u4ef6\u9a71\u52a8         \u2502<br \/>\n\u251c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2524<br \/>\n\u2502  \u51b3\u7b56\u5c42 Agent Core&#xff1a;\u5224\u65ad\u8be5\u4e0d\u8be5\u8ddf\u3001\u8ddf\u4ec0\u4e48       \u2502<br \/>\n\u251c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2524<br \/>\n\u2502  \u6267\u884c\u5c42 Tool Executor&#xff1a;\u53d1\u6d88\u606f\/\u67e5\u8d44\u6599\/\u8bb0\u8d26      \u2502<br \/>\n\u251c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2524<br \/>\n\u2502  \u62a4\u680f\u5c42 Guardrail&#xff1a;\u9891\u7387\/\u9ed1\u540d\u5355\/\u4eba\u5de5\u5ba1\u6279        \u2502<br \/>\n\u2514\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2518<\/p>\n<p>\u56db\u5c42\u7684\u804c\u8d23\u8fb9\u754c&#xff1a;<\/p>\n<ul>\n<li>\u89e6\u53d1\u5c42&#xff1a;\u4e24\u79cd\u89e6\u53d1\u6e90\u2014\u2014\u5b9a\u65f6\u626b\u63cf&#xff08;\u6bcf\u5929\u65e9\u516b\u70b9\u8dd1\u4e00\u904d\u300c\u54ea\u4e9b\u5ba2\u6237\u5230\u4e86\u8be5\u8ddf\u8fdb\u7684\u8282\u70b9\u300d&#xff09;\u548c\u4e8b\u4ef6\u9a71\u52a8&#xff08;\u5ba2\u6237\u56de\u590d\u3001\u8be2\u76d8\u5230\u6765&#xff09;\u3002\u4e8b\u4ef6\u9a71\u52a8\u8d70 Webhook&#xff0c;\u5173\u4e8e\u6d88\u606f\u901a\u9053\u540c\u6b65\u7684\u91cd\u590d\u6295\u9012\u95ee\u9898&#xff0c;\u6211\u5728\u300aWebhook \u5e42\u7b49\u8bbe\u8ba1&#xff1a;AI \u6d88\u606f\u901a\u9053\u540c\u6b65\u7684\u4e09\u7c7b\u91cd\u590d\u95ee\u9898&#xff08;\u9644\u4ee3\u7801&#xff09;\u300b\u91cc\u8e29\u8fc7\u5b8c\u6574\u7684\u5751&#xff0c;\u8fd9\u91cc\u4e0d\u5c55\u5f00&#xff0c;\u53ea\u5f3a\u8c03\u4e00\u53e5&#xff1a;\u6ca1\u6709\u5e42\u7b49\u952e\u7684\u4e8b\u4ef6\u9a71\u52a8 Agent&#xff0c;\u8fdf\u65e9\u4f1a\u91cd\u590d\u8ddf\u8fdb\u540c\u4e00\u4e2a\u5ba2\u6237\u4e24\u6b21\u3002<\/li>\n<li>\u51b3\u7b56\u5c42&#xff1a;LLM \u53c2\u4e0e\u7684\u6838\u5fc3\u4f4d\u7f6e\u3002\u8f93\u5165\u662f\u5ba2\u6237\u753b\u50cf &#043; \u6700\u8fd1\u4f1a\u8bdd\u6458\u8981 &#043; \u8ddf\u8fdb\u5386\u53f2&#xff0c;\u8f93\u51fa\u662f\u4e00\u4e2a\u7ed3\u6784\u5316\u51b3\u7b56&#xff1a;{action, channel, draft, urgency}\u3002\u6ce8\u610f\u8f93\u51fa\u7684\u662f\u300c\u51b3\u7b56 &#043; \u8349\u7a3f\u300d&#xff0c;\u4e0d\u662f\u300c\u76f4\u63a5\u53d1\u9001\u300d\u3002<\/li>\n<li>\u6267\u884c\u5c42&#xff1a;\u7eaf\u5de5\u5177\u8c03\u7528&#xff0c;\u6536\u53d1\u6d88\u606f\u3001\u67e5\u8ba2\u5355\u72b6\u6001\u3001\u5199\u8ddf\u8fdb\u65e5\u5fd7\u3002\u8fd9\u5c42\u6ca1\u6709\u4efb\u4f55\u667a\u80fd&#xff0c;\u5c31\u662f\u666e\u901a\u7684 API \u7f16\u6392\u3002<\/li>\n<li>\u62a4\u680f\u5c42&#xff1a;\u9891\u7387\u4e0a\u9650\u3001\u62d2\u7edd\u540d\u5355\u3001\u654f\u611f\u8bcd\u3001\u91d1\u989d\u8d85\u9650\u8f6c\u4eba\u5de5\u3002\u8fd9\u5c42\u662f\u7eaf\u89c4\u5219\u4ee3\u7801&#xff0c;\u4e00\u884c LLM \u90fd\u4e0d\u78b0\u3002<\/li>\n<\/ul>\n<p>\u4f1a\u8bdd\u6570\u636e\u600e\u4e48\u5b58\u3001\u600e\u4e48\u652f\u6491\u767e\u4e07\u7ea7\u6d88\u606f\u91cf&#xff0c;\u6211\u5728\u300aAI \u5ba2\u670d\u7cfb\u7edf\u600e\u4e48\u505a\u4f1a\u8bdd\u6570\u636e\u6a21\u578b&#xff1f;\u652f\u6491\u767e\u4e07\u7ea7\u4f1a\u8bdd\u7684\u8868\u8bbe\u8ba1\u300b\u91cc\u7ed9\u8fc7\u5b8c\u6574\u7684\u8868\u7ed3\u6784&#xff0c;\u51b3\u7b56\u5c42\u8bfb\u7684\u300c\u8ddf\u8fdb\u5386\u53f2\u300d\u5c31\u662f\u90a3\u5957\u6a21\u578b\u91cc\u7684 follow_up_log&#xff0c;\u4e24\u7bc7\u53ef\u4ee5\u5bf9\u7167\u7740\u770b\u3002<\/p>\n<h3>\u4e09\u3001\u51b3\u7b56\u5c42\u7684\u4e09\u4e2a\u8bbe\u8ba1\u53d6\u820d<\/h3>\n<p>\u53d6\u820d\u4e00&#xff1a;LLM \u5224\u65ad\u300c\u8be5\u4e0d\u8be5\u300d&#xff0c;\u89c4\u5219\u5224\u65ad\u300c\u80fd\u4e0d\u80fd\u300d\u3002<\/p>\n<p>\u6700\u5e38\u89c1\u7684\u9519\u8bef\u8bbe\u8ba1\u662f\u8ba9 LLM \u76f4\u63a5\u8f93\u51fa\u300c\u53d1\/\u4e0d\u53d1\u300d\u3002\u5b9e\u6d4b\u4e0b\u6765&#xff08;4000 \u6761\u4f1a\u8bdd\u56de\u653e&#xff0c;\u7edf\u8ba1\u4e09\u4e2a\u7248\u672c\u7684\u8bef\u5224\u7387&#xff09;&#xff1a;\u8ba9 LLM \u5168\u6743\u51b3\u7b56&#xff0c;\u5ba2\u6237\u5df2\u62d2\u7edd\u540e\u4ecd\u88ab\u89e6\u8fbe\u7684\u6bd4\u4f8b\u7ea6 2.1%&#xff1b;\u6539\u6210\u300c\u89c4\u5219\u5148\u7b97\u51fa\u5408\u6cd5\u52a8\u4f5c\u96c6 \u2192 LLM \u53ea\u80fd\u5728\u96c6\u5408\u5185\u9009\u62e9\u300d&#xff0c;\u8fd9\u4e2a\u6570\u5b57\u964d\u5230 0&#xff0c;\u4ee3\u4ef7\u662f\u7ea6 8% \u7684\u672c\u53ef\u4ee5\u89e6\u8fbe\u7684\u573a\u666f\u88ab\u4fdd\u5b88\u8df3\u8fc7\u3002\u5bf9 ToB \u4e1a\u52a1&#xff0c;\u8fd9\u4e2a\u4ee3\u4ef7\u5b8c\u5168\u503c\u5f97\u2014\u2014\u4e22\u4e00\u4e2a\u9a9a\u6270\u6295\u8bc9\u6bd4\u4e22\u4e00\u6b21\u8ddf\u8fdb\u673a\u4f1a\u8d35\u5f97\u591a\u3002<\/p>\n<p>\u53d6\u820d\u4e8c&#xff1a;\u8349\u7a3f\u751f\u6210\u4e0e\u53d1\u9001\u89e3\u8026\u3002<\/p>\n<p>LLM \u751f\u6210\u7684\u8ddf\u8fdb\u8349\u7a3f\u4e0d\u76f4\u63a5\u8fdb\u6d88\u606f\u901a\u9053&#xff0c;\u800c\u662f\u5148\u8fdb\u300c\u5f85\u53d1\u961f\u5217\u300d&#xff0c;\u6309 urgency \u5206\u7ea7&#xff1a;\u9ad8\u7d27\u8feb&#xff08;\u5ba2\u6237\u521a\u56de\u590d&#xff09;\u81ea\u52a8\u53d1&#xff0c;\u4e2d\u7d27\u8feb\u8fdb\u4eba\u5de5\u786e\u8ba4\u961f\u5217&#xff0c;\u4f4e\u7d27\u8feb\u6512\u5230\u6b21\u65e5\u6279\u91cf\u5ba1\u3002\u8fd9\u4e2a\u8bbe\u8ba1\u8ba9\u9500\u552e\u4fdd\u7559\u6700\u7ec8\u63a7\u5236\u6743&#xff0c;\u4e5f\u8ba9 Agent \u7684\u9519\u8bef\u6709\u62e6\u622a\u7a97\u53e3\u3002<\/p>\n<p>\u53d6\u820d\u4e09&#xff1a;\u4f1a\u8bdd\u6458\u8981\u800c\u4e0d\u662f\u5168\u91cf\u4e0a\u4e0b\u6587\u3002<\/p>\n<p>\u4e0d\u8981\u628a\u4e09\u4e2a\u6708\u804a\u5929\u8bb0\u5f55\u585e\u8fdb prompt\u3002\u6bcf\u6b21\u4f1a\u8bdd\u7ed3\u675f\u540e\u5f02\u6b65\u751f\u6210\u4e00\u6bb5\u7ed3\u6784\u5316\u6458\u8981&#xff08;\u5ba2\u6237\u610f\u5411\u3001\u5361\u70b9\u3001\u627f\u8bfa\u4e8b\u9879&#xff09;&#xff0c;\u51b3\u7b56\u65f6\u53ea\u5582\u6458\u8981 &#043; \u6700\u8fd1 3 \u6761\u6d88\u606f\u3002\u4e0a\u4e0b\u6587 token \u964d\u4e86 90% \u4ee5\u4e0a&#xff0c;\u51b3\u7b56\u8d28\u91cf\u5b9e\u6d4b\u6ca1\u6709\u4e0b\u964d\u2014\u2014\u56e0\u4e3a\u8ddf\u8fdb\u51b3\u7b56\u4f9d\u8d56\u7684\u662f\u300c\u5386\u53f2\u8109\u7edc\u300d&#xff0c;\u4e0d\u662f\u300c\u9010\u5b57\u8bb0\u5f55\u300d\u3002<\/p>\n<h3>\u56db\u3001\u65b9\u6848\u5bf9\u6bd4&#xff1a;\u4e09\u79cd\u81ea\u52a8\u5316\u6df1\u5ea6\u600e\u4e48\u9009<\/h3>\n<table>\n<tr>\u65b9\u6848\u81ea\u52a8\u5316\u7a0b\u5ea6\u4e3b\u8981\u9650\u5236\u66f4\u9002\u5408\u5148\u8bd5\u7684\u573a\u666f<\/tr>\n<tbody>\n<tr>\n<td>\u7eaf\u63d0\u9192&#xff08;Agent \u53ea\u7b97\u300c\u8be5\u8ddf\u8c01\u300d&#xff09;<\/td>\n<td>\u4f4e<\/td>\n<td>\u4e0d\u7701\u4eba\u529b&#xff0c;\u53ea\u7701\u8bb0\u6027&#xff1b;\u4f9d\u8d56\u9500\u552e\u81ea\u89c9\u6267\u884c<\/td>\n<td>\u56e2\u961f\u5c0f\u3001\u5ba2\u5355\u4ef7\u9ad8\u3001\u8bdd\u672f\u654f\u611f<\/td>\n<\/tr>\n<tr>\n<td>\u8349\u7a3f&#043;\u4eba\u5de5\u786e\u8ba4&#xff08;Agent \u5199\u3001\u4eba\u53d1&#xff09;<\/td>\n<td>\u4e2d<\/td>\n<td>\u786e\u8ba4\u961f\u5217\u53ef\u80fd\u79ef\u538b&#xff1b;\u9ad8\u5cf0\u671f\u4eba\u5de5\u541e\u5410\u8ddf\u4e0d\u4e0a<\/td>\n<td>\u5927\u591a\u6570\u5916\u8d38\u56e2\u961f\u7684\u8d77\u6b65\u5f62\u6001<\/td>\n<\/tr>\n<tr>\n<td>\u5168\u81ea\u52a8\u53d1\u9001&#xff08;\u5e26\u62a4\u680f&#xff09;<\/td>\n<td>\u9ad8<\/td>\n<td>\u62a4\u680f\u6f0f\u4e00\u6761\u5c31\u662f\u4e8b\u6545&#xff1b;\u9700\u8981\u5b8c\u6574\u56de\u6eda\u4e0e\u5ba1\u8ba1\u80fd\u529b<\/td>\n<td>\u6807\u51c6\u5316\u7a0b\u5ea6\u9ad8\u7684\u552e\u540e\/\u7269\u6d41\u7c7b\u8ddf\u8fdb<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u4e09\u79cd\u65b9\u6848\u4e0d\u662f\u9012\u8fdb\u5173\u7cfb&#xff0c;\u662f\u6309\u4e1a\u52a1\u98ce\u9669\u5206\u6d41&#xff1a;\u8bdd\u672f\u8d8a\u6807\u51c6\u5316\u3001\u8d8a\u8fdc\u79bb\u627f\u8bfa\u7c7b\u5185\u5bb9&#xff0c;\u8d8a\u53ef\u4ee5\u5f80\u540e\u9009\u3002\u9996\u5355\u62a5\u4ef7\u3001\u5408\u540c\u6761\u6b3e\u8fd9\u7c7b\u5185\u5bb9&#xff0c;\u5199\u5230\u5168\u81ea\u52a8\u4e5f\u522b\u4fe1\u2014\u2014LLM \u7f16\u9020\u4e00\u4e2a\u4ea4\u4ed8\u5468\u671f&#xff0c;\u9500\u552e\u662f\u4f1a\u7528\u4fe1\u8a89\u4e70\u5355\u7684\u3002<\/p>\n<h3>\u4e94\u3001\u72b6\u6001\u673a&#xff1a;\u8ddf\u8fdb\u6d41\u7a0b\u4e0d\u80fd\u8ba9 LLM \u81ea\u7531\u53d1\u6325<\/h3>\n<p>\u51b3\u7b56\u5c42\u5185\u90e8&#xff0c;\u5ba2\u6237\u8ddf\u8fdb\u72b6\u6001\u7528\u663e\u5f0f\u72b6\u6001\u673a\u7ba1\u7406&#xff0c;LLM \u53ea\u8d1f\u8d23\u72b6\u6001\u5185\u7684\u52a8\u4f5c\u751f\u6210&#xff0c;\u4e0d\u8d1f\u8d23\u72b6\u6001\u8fc1\u79fb&#xff1a;<\/p>\n<p>NEW \u2192 CONTACTED \u2192 QUOTED \u2192 NEGOTIATING \u2192 (WON | LOST)<br \/>\n         \u2502            \u2502           \u2502<br \/>\n         \u2514\u2500\u2500 FOLLOWUP_WAITING \u2190\u2500\u2500\u2518<br \/>\n                  \u2502<br \/>\n                  \u2514\u2500\u2500 CHURNED&#xff08;\u5ba2\u6237\u660e\u786e\u62d2\u7edd&#xff0c;\u5168\u6e20\u9053\u9759\u9ed8&#xff09;<\/p>\n<ul>\n<li>\u72b6\u6001\u8fc1\u79fb\u53ea\u7531\u4ee3\u7801\u89e6\u53d1&#xff1a;\u6536\u5230\u5ba2\u6237\u56de\u590d\u3001\u62a5\u4ef7\u53d1\u51fa\u3001\u8d85\u65f6\u672a\u56de\u2014\u2014\u8fd9\u4e9b\u4e8b\u4ef6\u7684\u5224\u5b9a\u53ef\u4ee5\u662f LLM \u8f85\u52a9\u7684&#xff08;\u6bd4\u5982\u4ece\u6d88\u606f\u91cc\u8bc6\u522b\u300c\u5ba2\u6237\u5df2\u62d2\u7edd\u300d&#xff09;&#xff0c;\u4f46\u8fc1\u79fb\u52a8\u4f5c\u672c\u8eab\u662f\u786e\u5b9a\u6027\u4ee3\u7801\u3002<\/li>\n<li>\u6bcf\u4e2a\u72b6\u6001\u6709\u72ec\u7acb\u7684 prompt \u6a21\u677f\u548c\u62a4\u680f\u914d\u7f6e&#xff1a;NEGOTIATING \u72b6\u6001\u7684\u8349\u7a3f\u5fc5\u987b\u7ecf\u8fc7\u4eba\u5de5\u786e\u8ba4&#xff08;\u91d1\u989d\u654f\u611f&#xff09;&#xff0c;FOLLOWUP_WAITING \u7684\u89e6\u8fbe\u9891\u7387\u662f 72 \u5c0f\u65f6\u4e00\u6b21&#xff0c;CHURNED \u72b6\u6001\u4e0b\u4efb\u4f55\u89e6\u8fbe\u52a8\u4f5c\u76f4\u63a5\u88ab\u62a4\u680f\u62e6\u622a\u3002<\/li>\n<li>CHURNED \u662f\u5438\u6536\u6001&#xff1a;\u8fdb\u53bb\u4e86\u5c31\u51fa\u4e0d\u6765&#xff0c;\u9664\u975e\u5ba2\u6237\u4e3b\u52a8\u53d1\u6d88\u606f\u3002\u8fd9\u4e00\u6761\u662f\u5408\u89c4\u7684\u751f\u547d\u7ebf\u3002<\/li>\n<\/ul>\n<p>\u5b9e\u6d4b\u91cc LLM \u5728\u8fd9\u4e2a\u67b6\u6784\u91cc\u7684\u771f\u5b9e\u89d2\u8272\u662f\u4e09\u4ef6\u4e8b&#xff1a;\u610f\u56fe\u5206\u7c7b&#xff08;\u8fd9\u6761\u56de\u590d\u7b97\u4ec0\u4e48\u4e8b\u4ef6&#xff09;\u3001\u8349\u7a3f\u751f\u6210\u3001\u6458\u8981\u66f4\u65b0\u3002\u90fd\u4e0d\u662f\u300c\u81ea\u7531\u51b3\u7b56\u300d\u3002<\/p>\n<h3>\u516d\u3001\u6838\u5fc3\u4ee3\u7801&#xff1a;\u72b6\u6001\u673a &#043; \u62a4\u680f\u7684\u9aa8\u67b6<\/h3>\n<p>\u4e0b\u9762\u662f\u53ef\u4ee5\u76f4\u63a5\u6539\u9020\u590d\u7528\u7684\u6700\u5c0f\u9aa8\u67b6&#xff08;Python 3.10&#043;&#xff0c;\u65e0\u7b2c\u4e09\u65b9\u4f9d\u8d56&#xff09;&#xff1a;<\/p>\n<p><span class=\"token comment\"># followup_agent.py \u2014 \u8ddf\u8fdb Agent \u72b6\u6001\u673a &#043; \u62a4\u680f\u9aa8\u67b6<\/span><br \/>\n<span class=\"token keyword\">import<\/span> json<br \/>\n<span class=\"token keyword\">import<\/span> time<br \/>\n<span class=\"token keyword\">import<\/span> urllib<span class=\"token punctuation\">.<\/span>request<br \/>\n<span class=\"token keyword\">from<\/span> dataclasses <span class=\"token keyword\">import<\/span> dataclass<br \/>\n<span class=\"token keyword\">from<\/span> enum <span class=\"token keyword\">import<\/span> Enum<\/p>\n<p>API_BASE <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;https:\/\/api.example.com\/v1&#034;<\/span><\/p>\n<p><span class=\"token keyword\">class<\/span> <span class=\"token class-name\">State<\/span><span class=\"token punctuation\">(<\/span><span class=\"token builtin\">str<\/span><span class=\"token punctuation\">,<\/span> Enum<span class=\"token punctuation\">)<\/span><span class=\"token punctuation\">:<\/span><br \/>\n    NEW <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;NEW&#034;<\/span><br \/>\n    CONTACTED <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;CONTACTED&#034;<\/span><br \/>\n    QUOTED <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;QUOTED&#034;<\/span><br \/>\n    NEGOTIATING <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;NEGOTIATING&#034;<\/span><br \/>\n    FOLLOWUP_WAITING <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;FOLLOWUP_WAITING&#034;<\/span><br \/>\n    CHURNED <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;CHURNED&#034;<\/span><br \/>\n    WON <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;WON&#034;<\/span><br \/>\n    LOST <span class=\"token operator\">&#061;<\/span> <span class=\"token string\">&#034;LOST&#034;<\/span><\/p>\n<p><span class=\"token comment\"># \u6bcf\u4e2a\u72b6\u6001\u7684\u89e6\u8fbe\u7ea6\u675f&#xff1a;min_gap_hours&#061;\u6700\u5c0f\u95f4\u9694, require_review&#061;\u662f\u5426\u5fc5\u987b\u4eba\u5de5\u786e\u8ba4<\/span><br \/>\nGUARDRAILS <span class=\"token operator\">&#061;<\/span> <span class=\"token punctuation\">{<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>NEW<span class=\"token punctuation\">:<\/span>               <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;min_gap_hours&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token number\">24<\/span><span class=\"token punctuation\">,<\/span>  <span class=\"token string\">&#034;require_review&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token boolean\">True<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>CONTACTED<span class=\"token punctuation\">:<\/span>         <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;min_gap_hours&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token number\">72<\/span><span class=\"token punctuation\">,<\/span>  <span class=\"token string\">&#034;require_review&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token boolean\">False<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>FOLLOWUP_WAITING<span class=\"token punctuation\">:<\/span>  <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;min_gap_hours&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token number\">72<\/span><span class=\"token punctuation\">,<\/span>  <span class=\"token string\">&#034;require_review&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token boolean\">False<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>QUOTED<span class=\"token punctuation\">:<\/span>            <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;min_gap_hours&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token number\">48<\/span><span class=\"token punctuation\">,<\/span>  <span class=\"token string\">&#034;require_review&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token boolean\">True<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>NEGOTIATING<span class=\"token punctuation\">:<\/span>       <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;min_gap_hours&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token number\">72<\/span><span class=\"token punctuation\">,<\/span>  <span class=\"token string\">&#034;require_review&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token boolean\">True<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>CHURNED<span class=\"token punctuation\">:<\/span>           <span class=\"token boolean\">None<\/span><span class=\"token punctuation\">,<\/span>  <span class=\"token comment\"># \u5438\u6536\u6001&#xff1a;\u4efb\u4f55\u89e6\u8fbe\u76f4\u63a5\u62e6\u622a<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>WON<span class=\"token punctuation\">:<\/span>               <span class=\"token boolean\">None<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    State<span class=\"token punctuation\">.<\/span>LOST<span class=\"token punctuation\">:<\/span>              <span class=\"token boolean\">None<\/span><span class=\"token punctuation\">,<\/span><br \/>\n<span class=\"token punctuation\">}<\/span><\/p>\n<p><span class=\"token decorator annotation punctuation\">&#064;dataclass<\/span><br \/>\n<span class=\"token keyword\">class<\/span> <span class=\"token class-name\">Customer<\/span><span class=\"token punctuation\">:<\/span><br \/>\n    cid<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">str<\/span><br \/>\n    state<span class=\"token punctuation\">:<\/span> State<br \/>\n    last_touched_at<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">float<\/span> <span class=\"token operator\">&#061;<\/span> <span class=\"token number\">0.0<\/span><br \/>\n    rejected<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">bool<\/span> <span class=\"token operator\">&#061;<\/span> <span class=\"token boolean\">False<\/span><\/p>\n<p><span class=\"token keyword\">def<\/span> <span class=\"token function\">_post<\/span><span class=\"token punctuation\">(<\/span>path<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">str<\/span><span class=\"token punctuation\">,<\/span> payload<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">dict<\/span><span class=\"token punctuation\">)<\/span> <span class=\"token operator\">&#8211;<\/span><span class=\"token operator\">&gt;<\/span> <span class=\"token builtin\">dict<\/span><span class=\"token punctuation\">:<\/span><br \/>\n    req <span class=\"token operator\">&#061;<\/span> urllib<span class=\"token punctuation\">.<\/span>request<span class=\"token punctuation\">.<\/span>Request<span class=\"token punctuation\">(<\/span><br \/>\n        <span class=\"token string-interpolation\"><span class=\"token string\">f&#034;<\/span><span class=\"token interpolation\"><span class=\"token punctuation\">{<\/span>API_BASE<span class=\"token punctuation\">}<\/span><\/span><span class=\"token string\">\/<\/span><span class=\"token interpolation\"><span class=\"token punctuation\">{<\/span>path<span class=\"token punctuation\">}<\/span><\/span><span class=\"token string\">&#034;<\/span><\/span><span class=\"token punctuation\">,<\/span><br \/>\n        data<span class=\"token operator\">&#061;<\/span>json<span class=\"token punctuation\">.<\/span>dumps<span class=\"token punctuation\">(<\/span>payload<span class=\"token punctuation\">)<\/span><span class=\"token punctuation\">.<\/span>encode<span class=\"token punctuation\">(<\/span><span class=\"token string\">&#034;utf-8&#034;<\/span><span class=\"token punctuation\">)<\/span><span class=\"token punctuation\">,<\/span><br \/>\n        headers<span class=\"token operator\">&#061;<\/span><span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;Content-Type&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token string\">&#034;application\/json&#034;<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span><br \/>\n        method<span class=\"token operator\">&#061;<\/span><span class=\"token string\">&#034;POST&#034;<\/span><span class=\"token punctuation\">,<\/span><br \/>\n    <span class=\"token punctuation\">)<\/span><br \/>\n    <span class=\"token keyword\">with<\/span> urllib<span class=\"token punctuation\">.<\/span>request<span class=\"token punctuation\">.<\/span>urlopen<span class=\"token punctuation\">(<\/span>req<span class=\"token punctuation\">,<\/span> timeout<span class=\"token operator\">&#061;<\/span><span class=\"token number\">10<\/span><span class=\"token punctuation\">)<\/span> <span class=\"token keyword\">as<\/span> resp<span class=\"token punctuation\">:<\/span><br \/>\n        <span class=\"token keyword\">return<\/span> json<span class=\"token punctuation\">.<\/span>loads<span class=\"token punctuation\">(<\/span>resp<span class=\"token punctuation\">.<\/span>read<span class=\"token punctuation\">(<\/span><span class=\"token punctuation\">)<\/span><span class=\"token punctuation\">.<\/span>decode<span class=\"token punctuation\">(<\/span><span class=\"token string\">&#034;utf-8&#034;<\/span><span class=\"token punctuation\">)<\/span><span class=\"token punctuation\">)<\/span><\/p>\n<p><span class=\"token keyword\">def<\/span> <span class=\"token function\">llm_decide<\/span><span class=\"token punctuation\">(<\/span>customer<span class=\"token punctuation\">:<\/span> Customer<span class=\"token punctuation\">,<\/span> summary<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">str<\/span><span class=\"token punctuation\">)<\/span> <span class=\"token operator\">&#8211;<\/span><span class=\"token operator\">&gt;<\/span> <span class=\"token builtin\">dict<\/span><span class=\"token punctuation\">:<\/span><br \/>\n    <span class=\"token triple-quoted-string string\">&#034;&#034;&#034;\u8c03\u7528 LLM \u751f\u6210\u51b3\u7b56\u3002\u6ce8\u610f&#xff1a;\u53ea\u8ba9\u5b83\u505a\u300c\u96c6\u5408\u5185\u9009\u62e9\u300d&#xff0c;\u4e0d\u8ba9\u5b83\u51b3\u5b9a\u53d1\u4e0d\u53d1\u3002&#034;&#034;&#034;<\/span><br \/>\n    allowed <span class=\"token operator\">&#061;<\/span> <span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;draft_followup&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;wait&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;escalate&#034;<\/span><span class=\"token punctuation\">]<\/span><br \/>\n    <span class=\"token keyword\">if<\/span> customer<span class=\"token punctuation\">.<\/span>state <span class=\"token keyword\">is<\/span> State<span class=\"token punctuation\">.<\/span>CHURNED<span class=\"token punctuation\">:<\/span><br \/>\n        allowed <span class=\"token operator\">&#061;<\/span> <span class=\"token punctuation\">[<\/span><span class=\"token punctuation\">]<\/span>  <span class=\"token comment\"># \u62a4\u680f\u524d\u7f6e&#xff1a;\u5438\u6536\u6001\u8fde\u9009\u62e9\u96c6\u90fd\u4e0d\u7ed9<\/span><br \/>\n    prompt <span class=\"token operator\">&#061;<\/span> <span class=\"token punctuation\">(<\/span><br \/>\n        <span class=\"token string-interpolation\"><span class=\"token string\">f&#034;\u5ba2\u6237\u72b6\u6001: <\/span><span class=\"token interpolation\"><span class=\"token punctuation\">{<\/span>customer<span class=\"token punctuation\">.<\/span>state<span class=\"token punctuation\">.<\/span>value<span class=\"token punctuation\">}<\/span><\/span><span class=\"token string\">\\\\n\u8ddf\u8fdb\u6458\u8981: <\/span><span class=\"token interpolation\"><span class=\"token punctuation\">{<\/span>summary<span class=\"token punctuation\">}<\/span><\/span><span class=\"token string\">\\\\n&#034;<\/span><\/span><br \/>\n        <span class=\"token string-interpolation\"><span class=\"token string\">f&#034;\u53ef\u9009\u52a8\u4f5c: <\/span><span class=\"token interpolation\"><span class=\"token punctuation\">{<\/span>allowed<span class=\"token punctuation\">}<\/span><\/span><span class=\"token string\">\\\\n&#034;<\/span><\/span><br \/>\n        <span class=\"token string\">&#039;\u53ea\u8f93\u51fa JSON: {&#034;action&#034;: &#034;&#8230;&#034;, &#034;draft&#034;: &#034;&#8230;&#034;, &#034;urgency&#034;: &#034;high|mid|low&#034;}&#039;<\/span><br \/>\n    <span class=\"token punctuation\">)<\/span><br \/>\n    <span class=\"token comment\"># \u6b64\u5904\u66ff\u6362\u4e3a\u5b9e\u9645\u7684 LLM \u8c03\u7528&#xff1b;\u793a\u4f8b\u8fd4\u56de\u56fa\u5b9a\u7ed3\u6784<\/span><br \/>\n    <span class=\"token keyword\">return<\/span> <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;action&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token string\">&#034;draft_followup&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;draft&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token string\">&#034;&#8230;&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;urgency&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token string\">&#034;mid&#034;<\/span><span class=\"token punctuation\">}<\/span><\/p>\n<p><span class=\"token keyword\">def<\/span> <span class=\"token function\">try_followup<\/span><span class=\"token punctuation\">(<\/span>c<span class=\"token punctuation\">:<\/span> Customer<span class=\"token punctuation\">,<\/span> summary<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">str<\/span><span class=\"token punctuation\">,<\/span> now<span class=\"token punctuation\">:<\/span> <span class=\"token builtin\">float<\/span> <span class=\"token operator\">|<\/span> <span class=\"token boolean\">None<\/span> <span class=\"token operator\">&#061;<\/span> <span class=\"token boolean\">None<\/span><span class=\"token punctuation\">)<\/span> <span class=\"token operator\">&#8211;<\/span><span class=\"token operator\">&gt;<\/span> <span class=\"token builtin\">str<\/span><span class=\"token punctuation\">:<\/span><br \/>\n    now <span class=\"token operator\">&#061;<\/span> now <span class=\"token keyword\">or<\/span> time<span class=\"token punctuation\">.<\/span>time<span class=\"token punctuation\">(<\/span><span class=\"token punctuation\">)<\/span><br \/>\n    rail <span class=\"token operator\">&#061;<\/span> GUARDRAILS<span class=\"token punctuation\">[<\/span>c<span class=\"token punctuation\">.<\/span>state<span class=\"token punctuation\">]<\/span><br \/>\n    <span class=\"token keyword\">if<\/span> rail <span class=\"token keyword\">is<\/span> <span class=\"token boolean\">None<\/span><span class=\"token punctuation\">:<\/span><br \/>\n        <span class=\"token keyword\">return<\/span> <span class=\"token string\">&#034;BLOCKED_STATE&#034;<\/span><br \/>\n    <span class=\"token keyword\">if<\/span> c<span class=\"token punctuation\">.<\/span>rejected<span class=\"token punctuation\">:<\/span><br \/>\n        <span class=\"token keyword\">return<\/span> <span class=\"token string\">&#034;BLOCKED_REJECTED&#034;<\/span><br \/>\n    <span class=\"token keyword\">if<\/span> now <span class=\"token operator\">&#8211;<\/span> c<span class=\"token punctuation\">.<\/span>last_touched_at <span class=\"token operator\">&lt;<\/span> rail<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;min_gap_hours&#034;<\/span><span class=\"token punctuation\">]<\/span> <span class=\"token operator\">*<\/span> <span class=\"token number\">3600<\/span><span class=\"token punctuation\">:<\/span><br \/>\n        <span class=\"token keyword\">return<\/span> <span class=\"token string\">&#034;BLOCKED_FREQUENCY&#034;<\/span><\/p>\n<p>    decision <span class=\"token operator\">&#061;<\/span> llm_decide<span class=\"token punctuation\">(<\/span>c<span class=\"token punctuation\">,<\/span> summary<span class=\"token punctuation\">)<\/span><br \/>\n    <span class=\"token keyword\">if<\/span> decision<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;action&#034;<\/span><span class=\"token punctuation\">]<\/span> <span class=\"token operator\">!&#061;<\/span> <span class=\"token string\">&#034;draft_followup&#034;<\/span><span class=\"token punctuation\">:<\/span><br \/>\n        <span class=\"token keyword\">return<\/span> <span class=\"token string-interpolation\"><span class=\"token string\">f&#034;SKIP_<\/span><span class=\"token interpolation\"><span class=\"token punctuation\">{<\/span>decision<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#039;action&#039;<\/span><span class=\"token punctuation\">]<\/span><span class=\"token punctuation\">.<\/span>upper<span class=\"token punctuation\">(<\/span><span class=\"token punctuation\">)<\/span><span class=\"token punctuation\">}<\/span><\/span><span class=\"token string\">&#034;<\/span><\/span><\/p>\n<p>    <span class=\"token keyword\">if<\/span> rail<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;require_review&#034;<\/span><span class=\"token punctuation\">]<\/span> <span class=\"token keyword\">or<\/span> decision<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;urgency&#034;<\/span><span class=\"token punctuation\">]<\/span> <span class=\"token operator\">&#061;&#061;<\/span> <span class=\"token string\">&#034;low&#034;<\/span><span class=\"token punctuation\">:<\/span><br \/>\n        _post<span class=\"token punctuation\">(<\/span><span class=\"token string\">&#034;followup\/queue&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;cid&#034;<\/span><span class=\"token punctuation\">:<\/span> c<span class=\"token punctuation\">.<\/span>cid<span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;draft&#034;<\/span><span class=\"token punctuation\">:<\/span> decision<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;draft&#034;<\/span><span class=\"token punctuation\">]<\/span><span class=\"token punctuation\">,<\/span><br \/>\n                                 <span class=\"token string\">&#034;review&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token boolean\">True<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">)<\/span><br \/>\n        <span class=\"token keyword\">return<\/span> <span class=\"token string\">&#034;QUEUED_FOR_REVIEW&#034;<\/span><\/p>\n<p>    _post<span class=\"token punctuation\">(<\/span><span class=\"token string\">&#034;messages\/send&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;cid&#034;<\/span><span class=\"token punctuation\">:<\/span> c<span class=\"token punctuation\">.<\/span>cid<span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;body&#034;<\/span><span class=\"token punctuation\">:<\/span> decision<span class=\"token punctuation\">[<\/span><span class=\"token string\">&#034;draft&#034;<\/span><span class=\"token punctuation\">]<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">)<\/span><br \/>\n    c<span class=\"token punctuation\">.<\/span>last_touched_at <span class=\"token operator\">&#061;<\/span> now<br \/>\n    _post<span class=\"token punctuation\">(<\/span><span class=\"token string\">&#034;followup\/log&#034;<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token punctuation\">{<\/span><span class=\"token string\">&#034;cid&#034;<\/span><span class=\"token punctuation\">:<\/span> c<span class=\"token punctuation\">.<\/span>cid<span class=\"token punctuation\">,<\/span> <span class=\"token string\">&#034;state&#034;<\/span><span class=\"token punctuation\">:<\/span> c<span class=\"token punctuation\">.<\/span>state<span class=\"token punctuation\">.<\/span>value<span class=\"token punctuation\">,<\/span><br \/>\n                           <span class=\"token string\">&#034;action&#034;<\/span><span class=\"token punctuation\">:<\/span> <span class=\"token string\">&#034;auto_sent&#034;<\/span><span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">)<\/span><br \/>\n    <span class=\"token keyword\">return<\/span> <span class=\"token string\">&#034;SENT&#034;<\/span><\/p>\n<p>\u8fd9\u6bb5\u9aa8\u67b6\u523b\u610f\u4fdd\u6301\u7b80\u5355&#xff0c;\u4f46\u5b83\u6db5\u76d6\u4e86\u4e09\u4e2a\u6700\u5bb9\u6613\u505a\u9519\u7684\u70b9&#xff1a;\u62a4\u680f\u524d\u7f6e&#xff08;LLM \u62ff\u5230\u7684\u9009\u62e9\u96c6\u672c\u8eab\u5df2\u7ecf\u88ab\u8fc7\u6ee4&#xff09;\u3001\u5438\u6536\u6001\u62e6\u622a\u3001\u89e6\u8fbe\u540e\u5199\u65e5\u5fd7\u3002\u751f\u4ea7\u73af\u5883\u8fd8\u8981\u8865&#xff1a;\u72b6\u6001\u8fc1\u79fb\u4e8b\u4ef6\u7684\u6301\u4e45\u5316\u3001\u8349\u7a3f\u961f\u5217\u7684\u8fc7\u671f\u6e05\u7406\u3001\u4ee5\u53ca\u51b3\u7b56\u7684\u5ba1\u8ba1\u7559\u75d5\u3002<\/p>\n<h3>\u4e03\u3001\u8e29\u5751\u5b9e\u5f55&#xff1a;\u4e09\u4e2a\u771f\u5b9e\u7ffb\u8f66\u70b9<\/h3>\n<p>\u5751\u4e00&#xff1a;\u65f6\u533a\u5bfc\u81f4\u89e6\u53d1\u5c42\u91cd\u590d\u626b\u63cf\u3002 \u5b9a\u65f6\u4efb\u52a1\u6309 UTC \u90e8\u7f72\u3001\u4e1a\u52a1\u6309\u5f53\u5730\u65f6\u95f4\u770b&#xff0c;\u7ed3\u679c\u67d0\u5929\u51cc\u6668\u89e6\u53d1\u5c42\u8fde\u8dd1\u4e24\u8f6e&#xff0c;\u540c\u4e00\u6279\u5ba2\u6237\u5404\u6536\u5230\u4e00\u6761\u8ddf\u8fdb\u3002\u4fee\u590d\u5f88\u7b80\u5355\u2014\u2014\u89e6\u53d1\u5c42\u52a0\u5e42\u7b49\u952e&#xff08;customer_id &#043; date &#043; slot&#xff09;&#xff0c;\u4f46\u8fd9\u6b63\u662f\u300aWebhook \u5e42\u7b49\u8bbe\u8ba1\u300b\u91cc\u90a3\u4e2a\u6559\u8bad\u7684\u53d8\u4f53&#xff1a;\u5206\u5e03\u5f0f\u7cfb\u7edf\u91cc&#xff0c;\u300c\u53ea\u8dd1\u4e00\u6b21\u300d\u6c38\u8fdc\u8981\u9760\u663e\u5f0f\u53bb\u91cd&#xff0c;\u4e0d\u80fd\u9760\u8c03\u5ea6\u5668\u81ea\u89c9\u3002<\/p>\n<p>\u5751\u4e8c&#xff1a;LLM \u628a\u300c\u5ba2\u6237\u5df2\u62d2\u7edd\u300d\u7ffb\u8bd1\u6210\u4e86\u300c\u9700\u8981\u6362\u4e2a\u8bdd\u9898\u518d\u8bd5\u300d\u3002 \u56de\u653e\u6570\u636e\u91cc\u53d1\u73b0\u51e0\u6761\u4f1a\u8bdd&#xff0c;\u5ba2\u6237\u8bf4\u4e86 \u201cnot interested\u201d&#xff0c;Agent \u4e0b\u5468\u53c8\u53d1\u4e86\u4e00\u6761\u65b0\u89d2\u5ea6\u7684\u8ddf\u8fdb\u3002\u6839\u56e0\u662f\u610f\u56fe\u5206\u7c7b\u7684 prompt \u91cc\u6ca1\u6709\u628a\u62d2\u7edd\u4fe1\u53f7\u5217\u4e3a\u5438\u6536\u6001\u89e6\u53d1\u5668\u3002\u4fee\u590d&#xff1a;\u62d2\u7edd\u4fe1\u53f7\u6539\u6210\u5173\u952e\u8bcd &#043; LLM \u53cc\u901a\u9053\u68c0\u6d4b&#xff0c;\u4efb\u4e00\u547d\u4e2d\u5373\u8fc1\u79fb\u5230 CHURNED\u3002\u8fd9\u4e2a\u5751\u8ba9\u6211\u628a\u300cLLM \u5224\u65ad\u300d\u4ece\u8fc1\u79fb\u8def\u5f84\u4e0a\u5f7b\u5e95\u6458\u6389\u4e86\u3002<\/p>\n<p>\u5751\u4e09&#xff1a;\u6458\u8981\u66f4\u65b0\u5ef6\u8fdf\u5bfc\u81f4\u51b3\u7b56\u5931\u771f\u3002 \u6458\u8981\u662f\u5f02\u6b65\u751f\u6210\u7684&#xff0c;\u9ad8\u5cf0\u671f\u5ef6\u8fdf\u5230 20 \u5206\u949f\u3002\u671f\u95f4\u51b3\u7b56\u5c42\u62ff\u5230\u7684\u662f\u65e7\u6458\u8981&#xff0c;\u7ed9\u4e00\u4e2a\u521a\u4e0b\u8fc7\u5355\u7684\u5ba2\u6237\u53c8\u53d1\u4e86\u4e00\u5c01\u50ac\u5355\u90ae\u4ef6\u3002\u4fee\u590d&#xff1a;\u6458\u8981\u5e26\u7248\u672c\u53f7&#xff0c;\u51b3\u7b56\u65f6\u6821\u9a8c\u7248\u672c&#xff0c;\u4f4e\u4e8e\u6700\u65b0\u7248\u672c\u5c31\u964d\u7ea7\u4e3a\u300c\u7eaf\u63d0\u9192\u300d\u6a21\u5f0f\u3002\u6559\u8bad\u662f\u5f02\u6b65\u94fe\u8def\u91cc\u7684\u6bcf\u4e00\u73af\u90fd\u8981\u56de\u7b54\u300c\u6570\u636e\u65e7\u4e86\u600e\u4e48\u529e\u300d\u3002<\/p>\n<h3>\u516b\u3001FAQ<\/h3>\n<p>Q1&#xff1a;\u8fd9\u4e2a\u67b6\u6784\u5fc5\u987b\u7528\u5927\u53c2\u6570\u6a21\u578b\u5417&#xff1f; \u4e0d\u9700\u8981\u3002\u610f\u56fe\u5206\u7c7b\u548c\u6458\u8981\u751f\u6210\u7528 7B \u7ea7\u522b\u7684\u5c0f\u6a21\u578b\u5c31\u591f&#xff0c;\u8349\u7a3f\u751f\u6210\u53ef\u4ee5\u6309\u8bed\u8a00\u8def\u7531\u5230\u4e0d\u540c\u6a21\u578b\u3002\u6574\u4e2a\u67b6\u6784\u91cc LLM \u662f\u88ab\u7ea6\u675f\u5728\u7a84\u4efb\u52a1\u91cc\u7684&#xff0c;\u6a21\u578b\u80fd\u529b\u8981\u6c42\u6bd4\u60f3\u8c61\u4e2d\u4f4e\u3002<\/p>\n<p>Q2&#xff1a;Agent \u8bef\u53d1\u6d88\u606f\u4e86\u600e\u4e48\u529e&#xff1f; \u6d88\u606f\u901a\u9053\u5c42\u9762\u505a\u4e0d\u4e86\u64a4\u56de&#xff08;\u5bf9\u65b9\u5df2\u6536\u5230&#xff09;&#xff0c;\u6240\u4ee5\u91cd\u70b9\u662f\u4e8b\u524d\u62e6\u622a\u800c\u4e0d\u662f\u4e8b\u540e\u8865\u6551&#xff1a;\u62a4\u680f\u5c42 &#043; \u4eba\u5de5\u786e\u8ba4\u961f\u5217 &#043; 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